Pharmacy Technician

Introduction

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues—caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.

• Live our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
• Follow pharmacy workflow procedures at each pharmacy workstation (production, pick‑up, drive‑thru, drop‑off) for safe and accurate prescription fulfillment
• Contribute to positive patient experiences by showing empathy and genuine care—creating heartfelt and personalized moments while serving patients at pick‑up, drive‑thru, and over the phone; offering immunizations and other services; and demonstrating compassionate care by solving or escalating patient problems
• Complete basic inventory activities, as permitted by law, including putting away medication deliveries, cycle counts, returns‑to‑stocks, waiting‑bin inventories, etc.
• Contribute to a high‑performing team, embrace a growth mindset, reap feedback, and seek opportunities to expand clinical and technical knowledge
• Remain flexible for scheduling and business needs, including traveling to stores in the market as required by the business
• Understand and comply with all federal, state, local laws, regulations, professional standards, and ethical principles; comply with CVS policies to ensure patient safety, controlled‑substance dispensing, recordkeeping, and protection of patient privacy and security
• Deliver additional patient health care services (immunizations, point‑of‑care testing, and voluntarily staffing offsite clinics) where allowable by law and supported by training and certification

• Complete additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to prepare and administer vaccines
• Educate patients about the importance of vaccines and refer patients to the Pharmacist‑on‑duty for vaccination questions
• Monitor for and respond to adverse reactions; report adverse reaction events per public health requirements
• Review and collect patient information; track and document for each applicable patient
• Monitor and manage vaccine supplies

• Comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification
• State‑level licensure and national certification requirements vary by state
• Must be at least 16 years of age unless a minimum age is specified by the state board of pharmacy
• Must have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program unless a minimum educational requirement is specified by the state board of pharmacy

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and focus: concentrate on tasks, pivot quickly between tasks, confirm prescription information and label accuracy for patient safety
• Customer Service and Team Orientation: look for ways to help people, respond appropriately to patients’ reactions
• Communication
  
  Skills:
  
  use and understand verbal and written communication; active listening, asking questions, and not interrupting inappropriately
• Mathematical Reasoning: use math to solve…