E Branch Call Agent

E Branch Call Agent – Leaders Credit Union

Join to apply for the E Branch Call Agent role at Leaders Credit Union
. Leaders Credit Union is a member‑owned financial cooperative that serves the needs of its members with a focus on community, innovation and service.

We are one of the largest credit unions in West Tennessee, with a mission to "Power your passion and make lives better." Our purpose is simple: to provide a sound, convenient alternative to traditional banking for our members.

• Member Focused
• Team Oriented
• Community Minded
• Forward Thinking
• Trusted Partner

• Great benefits: healthcare, vacation time, sick time, 401(k) options, profit‑sharing plan, and more.
• We live our mission: "power your passion and make lives better" in every interaction.
• Extensive training: thorough onboarding and monthly classes on mortgages, conflict resolution, and other member‑service topics.
• Room for growth: we promote from within whenever possible.

• Assist members with all financial transactions via phone, email, and web channels.
• Meet and exceed established member‑service standards in all interactions.
• Answer phones efficiently while maintaining service standards.
• Maintain accurate and complete information on member accounts.
• Work directly with members to assist in their financial growth through product referral.
• Provide excellent service through digital interactions.

Hours are 8:00 am to 6:00 pm Monday through Friday. The 6:00 pm shift rotates and may require overtime, but we support work‑life balance. The E‑Branch is open from 9:00 am to 1:00 pm on Saturdays, with Saturday pay (time and a half) for all hours worked. Saturday coverage rotates.

• High school education or GED.
• Preferably 6 months or more of experience in a financial institution.
• Excellent verbal and written communication skills.
• Provide prompt, accurate, friendly, and professional service to all members and coworkers.

If you think this role is the perfect fit, please apply and upload your resume online. You will receive an email confirming receipt. If you are selected for an interview, we will contact you by email. If this position isn’t the right fit, we will keep your resume on file for future opportunities.

Thank you for choosing Leaders!