Customer Solutions Associates - Bilingual; Spanish

Customer Solutions Associates - Bilingual (Spanish)

4 days ago Be among the first 25 applicants

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.

Position Summary:

Works with customers to assess customer needs to determine and implement individualized account resolution. Appropriately responds to customer service inquiries in a manner that promotes a positive Company brand. Complies with all aspects of the Fair Debt Collection Practices Act (FDCPA), other regulatory requirements and company policies and procedures. This position operates on a rotating schedule designed to support business coverage needs.

The schedule follows a six-week rotation that includes a mix of early, mid, and late shifts. Candidates must have availability Monday through Friday until 10:00PM and availability on Saturdays from 7:00AM to 4:00PM. During any given rotation period, candidates should expect:

• up to two weekday evening shifts ending at 10:00PM
• up to two weekday shifts ending at 6:00PM
• Day shifts from 8:00AM to 5:00PM on weekdays and rotational Saturdays

• Works with customer to create affordable plans
• Requests debit or ACH information to secure plans
• Modifies plans as requested by customers
• Takes appropriate action if customer disputes the account(s)
• Listens for hardship cues in customer conversations and notes account appropriately
• Updates customer account information including telephone, mobile, address, and email
• Requests required letters to be mailed or emailed as appropriate to customers to notify of transfer of account, encourage payment of delinquent account or confirm agreements to settle account
• Records information about financial status of the customer and status of collection efforts using automated collections software
• Obtains and reviews appropriate correspondence and documents, both paper and electronic that pertain to the account
• Establishes payment schedule, grants extensions of payment deadlines or temporary payment suspension
• Settles accounts within limits authorized or obtains necessary information for supervisor to review/approve the settlement
• Responsible for ensuring compliance with applicable laws, regulations, and company policies across areas of organizational responsibility

• High School Diploma or equivalent
• 1+ years of recent, consecutive work history and/or employment preferred
• Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related to collections preferred
• Excellent verbal communication and customer service skills
• Ability to complete required company trainings

• Work is performed in an office environment with telephones, personal computers, and printers.
• The office environment is an open workspace with individual workstations.
• The noise level of the environment is usually moderate.
• This position is a sedentary position with seldom to occasional lifting of less than 11 pounds; requires frequent lifting of less than 1 pound; and may require standing less than or equal to 1/3 of the day.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law.

We are a drug free workplace. To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit

Entry level

Full-time

Other

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