Dental Registration Representative

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Jackson, TN, US

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to underserved communities through distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services.

Christ Community Health Services is seeking a welcoming, organized Dental Registration Representative to support patient access and front-office operations within our dental department. This position greets patients, maintains accurate registration and insurance information, collects payments, schedules services, and responds to incoming calls.

As one of the first people patients encounter, the Dental Registration Representative helps create a respectful and efficient experience while supporting accurate billing, smooth clinic flow, and access to high-quality dental care.

• Help patients access high-quality dental care regardless of their economic, social, or employment status.
• Create a welcoming first impression for patients and families.
• Build experience in dental scheduling, insurance verification, payment collection, and patient access.
• Work alongside dental providers and administrative staff in a mission-driven healthcare environment.
• Contribute to a culture grounded in compassion, service, excellence, and Christian faith.

CCHS team members are expected to demonstrate our core values every day. For a Dental Registration Representative, they mean:

• Intentional Love
  - Greeting each patient, family member, and colleague with compassion, patience, dignity, and respect.
• Devoted Service - Providing reliable assistance, clear communication, and thoughtful support throughout each patient interaction.
• Humble Excellence
  - Maintaining accurate records, protecting confidential information, and delivering excellent service while remaining teachable and Christ-centered.

• Greet patients courteously and help create a welcoming dental-clinic experience.
• Assist patients with completing registration forms and obtaining required information.
• Collect and update patient demographic information in the practice-management system accurately and promptly.
• Verify insurance coverage, submit insurance pre-authorizations, and complete related insurance responsibilities.
• Establish the appropriate method of payment and collect copayments, deductibles, insurance payments, and sliding-fee payments as applicable.
• Schedule outpatient tests and procedures ordered by providers in accordance with insurance-company guidelines.
• Complete Daily Activity Reports at the end of each business day.
• Count collected funds and reconcile the cash drawer at the end of each business day.
• Answer telephone calls for the dental department and transfer callers efficiently to the appropriate person or service.
• Respond to patient questions when possible and direct questions requiring additional assistance to the appropriate team member.
• Protect patient confidentiality and follow HIPAA requirements and organizational policies.
• Perform other duties as assigned to support dental-clinic operations and patient care.

• High school diploma or equivalent.
• Bilingual proficiency sufficient to communicate clearly and professionally with patients.
• Two to four years of clerical experience, preferably in a medical or dental setting.
• Strong customer-service, telephone, communication, and organizational skills.
• Ability to enter patient information accurately and maintain confidentiality.
• Experience with insurance verification, preauthorization, scheduling, payment collection, or medical-office workflows is preferred.
• Dental Assistant credential preferred.
• Current CPR certification preferred.
• Medical Billing and Coding Certificate preferred.

• Patients receive a courteous, respectful, and welcoming experience when contacting or visiting the dental department.
• Registration, demographic, insurance, and payment information is complete and accurate.
• Insurance verification and preauthorization tasks are completed promptly to support patient access and billing accuracy.
• Appointments,…