Dual Registered Dental Assistant

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RFT Jackson, TN, US

Today Requisition

Since 1995, Christ Community Health Services (CCHS) has provided high-quality healthcare to underserved communities through distinctively Christian service. As a faith-based Federally Qualified Health Center (FQHC), we serve approximately 60,000 patients each year across our Memphis health centers, offering primary care, dental, behavioral health, pharmacy, and specialty services.

Christ Community Health Services is seeking a welcoming, detail-oriented Registration Representative and Expanded Functions Dental Assistant to support both patient access and clinical dental services. This position often provides a patient's first impression of CCHS by greeting patients, answering calls and questions, completing registration and payment activities, coordinating appointments and referrals, and communicating accurate messages to the dental team.

The role also provides chairside assistance to a licensed dentist, performs approved expanded dental functions, maintains clinical records and supplies, and supports infection-control and equipment procedures. The employee must be prepared to work at various CCHS locations as operational needs require.

• Support patients from their first phone call or registration interaction through their dental visit and follow-up care.
• Use both front-office and clinical dental skills in a mission-driven healthcare environment.
• Work closely with dentists, hygienists, administrators, and other members of the care team.
• Help underserved patients understand payment options, insurance requirements, referrals, and future appointments.
• Contribute to a culture grounded in compassion, service, excellence, and Christian faith.

CCHS team members are expected to demonstrate our core values every day. In this role, they mean:

• Intentional Love
  - Welcoming patients with compassion, patience, dignity, and respect in both front-office and clinical interactions.
• Devoted Service
  - Providing responsive assistance, accurate communication, and dependable chairside support throughout the patient experience.
• Humble Excellence
  - Maintaining accurate records, following clinical standards, and performing authorized dental functions carefully while remaining teachable and Christ-centered.

• Greet patients, respond to questions when appropriate, and connect patients with the correct staff member or resource when additional assistance is needed.
• Facilitate completion of registration forms and ensure patients receive the information needed for registration, follow-up appointments, and future communication.
• Obtain and update patient demographic information in the practice-management system.
• Verify insurance coverage and primary care provider selection when applicable.
• Establish the method of payment and collect copayments, deductibles, insurance payments, and sliding-fee payments accurately.
• Schedule appointments, consultations, and procedures in accordance with provider availability and applicable insurance guidelines.
• Make reminder calls for appointments and recall services across CCHS health and dental centers.
• Answer and route incoming calls promptly, use the overhead paging system when needed, and take complete messages for administrators, dentists, hygienists, and other staff.
• Document the date, time, and operator initials on messages and email messages to managers from dental offices as appropriate.
• Complete daily activity reports, count funds collected, and reconcile the cash drawer at the close of each business day.
• Generate and track dental referrals and dental preauthorizations as directed by the dentist.
• Provide chairside assistance to a licensed dentist, including retracting the patient's cheek, tongue, and other tissue and using water-removal equipment.
• Take, expose, and develop dental radiographs of the mouth, gums, jaws, and teeth in accordance with applicable standards.
• Apply topical medications and place rubber dams as authorized.
• Remove excess cement adjacent to crowns, bridges, and orthodontic bands; place matrix bands; remove and replace ligature wires; and remove sutures when permitted.
• Perform dietary and salivary analyses and required infection-control procedures.
• Demonstrate…