English Language Instruction; ELI) Coordinator

Bridge Refugee Services (BRS) is seeking a qualified individual to fill the role of ELI Coordinator. The ELI Coordinator will provide opportunities to increase the English skills of refugees and other eligible populations through the Refugee Support Services grant in order to support improved employment opportunities and successful adjustment to life in the United States. This includes coordinating multiple English classes, working directly with clients and volunteers, and maintaining programmatic documentation requirements.

The ELI Coordinator will work closely with the Program Manager and other staff to meet the needs of clients.

This position reports to the Program Manager.

The regular work schedule is Monday through Friday during standard business hours. Occasional evening, weekend, or off-site field work arise based on organizational needs. Mileage reimbursement is available.

• Develop and coordinate multiple English classes, including in-person and virtual classes, for existing and new client bases.
• Recruit new clients and conduct outreach to potential students to gauge interest in program participation.
• Maintain scheduling of ELI classes and activities and communicate to clients, volunteers, and fellow staff.
• Enroll clients in ELI programming and complete the necessary intake paperwork.
• Teach clients the needed skills for independent navigation of online learning platforms, including Burlington English.
• Train volunteers to teach English classes and coordinate teacher schedules.
• Assist with coordinating transportation for clients to ELI classes as needed.
• Communicate regularly with clients during program enrollment, including conducting monthly client check-ins to track progress on program goals.
• Maintain clients’ files with detailed case notes and financial documentation in applicable databases to comply with program requirements.
• Liaise with Burlington English to solve problems and set up training for volunteer teachers.
• Coordinate with the Program Support Specialist on appropriate client technology for classes.
• Develop and maintain relationships with relevant community partners to meet clients’ English needs and promote client self-sufficiency.
• Perform other related duties and activities at supervisor’s request.

• Bachelor’s degree (or equivalent experience) in English Education, International Studies, or a related field
• fluency in the English language
• experience teaching English as a second language
• Experience utilizing English learning platforms and curriculum
• preference for candidates who speak Dari, Spanish, or Swahili
• preference for candidates who have case management or related social services experience
• preference for candidates with effective cross-cultural experience and ability to work with diverse populations
• strong communication and problem-solving skills
• proficiency with Microsoft Word, Excel, Google Suite, and data entry software
• ability to work well with a team, work under pressure, meet deadlines, and prioritize tasks
• ability and willingness to work occasional evenings and weekends.
• valid TN driver’s license and transportation