Residential Services Director

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We are looking for: Full‑Time Residential Services Director in Jackson, TN.

Shift and hours: Full‑Time, Salary Position On‑Call.

Position Summary

Under the general supervision of the Area Director, the Residential Services Director is responsible for ensuring the provision of quality and appropriate services to the consumers who receive residential services. In all her endeavors, she shall promote the agency mission statement to maximize the quality of life experiences for our consumers; inspire the confidence of the families of our consumers, provide growth opportunities and economic stability for all Caregiver staff, and participate in shaping local, state and national policies affecting people with disabilities.

Caregiver

Caregiver is a leading Texas‑based provider of services to adults with intellectual and developmental disabilities (IDD) that supports clients with the design, delivery, and management of personalized treatment plans in order to help them lead their best lives.

Essential Duties And Responsibilities

• Responsible for ensuring that social services are provided in accordance with the standards established by various local, state and federal regulatory organizations, including carrying a personal caseload of service recipients.
• Responsible for administration of personnel, including Direct Support Professionals, Home Coordinators, and family‑based providers.
• Determines appropriate numbers of staff and implements policies and procedures needed to maintain staffing, assign coverage, minimize overtime hours, identify training needs, and assure that all staff meet competency requirements.
• Conducts time review and time approval; completes and submits payroll correction forms.
• Responsible for supervising the quality control program, visiting supported living homes and family‑based providers to monitor effectiveness and compliance, conducting service recipient follow‑up on medical issues, assessment recommendations, and Individual Support Plan implementation.
• Assists in crisis situations to prevent escalation.
• Responsible for preventing client abuse by adhering to all policies and procedures, attending periodic training, reporting suspicious and inappropriate behavior, and following mandatory abuse reporting requirements. Ensures clients are properly signed in and out and that only authorized adults are allowed on site.
• Provides monthly oversight of individuals’ finances, including reconciliation of deposits and debits. Reports any signs of misappropriation, exploitation, or financial impropriety regarding individual funds.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Human Services, Social Work, or another related field, or equivalent verifiable work experience.
• Preferred: a minimum of 1 year of management experience in a multi‑site environment.
• Prefer exposure to a developmental disabilities environment.
• Valid Texas Driver’s license, good driving record, and reliable transportation.

Knowledge and Skills

• Requires extensive mental activities including the ability to use educated and intuitive judgement, advise, counsel, influence, debate, negotiate, organize, plan, and synthesize concepts.
• Ability to work in a demanding environment.
• Must be able to make wise decisions under stressful circumstances.
• Requires exceptional coaching and mentoring skills to improve employee development.
• Must be proficient in Microsoft Office, including Word and Excel. Equipment skills required: using a PC, calculator, copier, fax machine, scanner.

Why Join Caregiver? Fulfilling Work

Our mission is to enable people with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion. We are committed to creating a world‑class experience for the individuals we serve.

Family Culture

Inspired by the company’s founders more than 30 years ago, we work hard to keep that “family feel” across each of our locations. We want to be your home away from home.

Professional Growth Opportunities

95% of our organizational leaders started as direct care professionals. By taking a proactive approach in our employees’ growth and professional development, we mitigate employee turnover, increase employee satisfaction, and drive productivity.

Benefits

• No credit check bank accounts for all employees with cash advance opportunities.
• $10,000 in tuition reimbursement annually for full‑time eligible employees.
• $10,000 in life insurance for all employees at no cost.
• Medical, Dental, Vision, Voluntary Life Insurance.
• 401(k).

For more information on our organization, please visit our website

Seniority Level

• Mid‑Senior Level

Employment Type

• Full‑time

Job Function

• Other
• Industry: Home Health Care Services

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