Family Care Coordinator - Onsite; not remote Jackson, TN

Family Care Coordinator - Onsite (not remote) Jackson, TN

Join to apply for the Family Care Coordinator - Onsite (not remote) Jackson, TN role at DCI Donor Services, Inc.

Tennessee Donor Services (TDS) is a designated organ procurement organization within the state of Tennessee and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has led efforts to end the transplant waiting list. We operate three organ procurement/tissue recovery organizations:
New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services, as well as our Tissue Bank and Eye Bank. Our performance is measured by how we serve donor families and recipients; we are committed to diversity, equity, and inclusion.

Family Care Coordinators support and educate the potential donor’s next‑of‑kin regarding donation options. They assess family dynamics, the family’s understanding of the patient’s prognosis, and assist in the donation process. They work alongside clinical team members and hospital staff to advocate for donation and serve as a resource to the donor’s family.

• Determine family dynamics and assess the family’s understanding of the patient’s prognosis to initiate the donation discussion.
• Initiate the donation discussion and authorization process for potential organ and tissue donor families prior to, during, and after death declaration, providing families with the detailed information required for legal informed authorization for anatomical donation.
• Respond on site independently or in conjunction with assigned staff to all appropriate hospital referrals within designated time outlined per policy and procedure.
• Communicate with the attending physician and other healthcare team members to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
• Obtain authorization for donation per UAGA and verify appropriate medical and legal documentation.
• Visually assess donors, interpret charts, document information, and communicate findings.
• Collaborate with hospital and medical staff to provide potential donor families with accurate and timely information regarding the patient’s current clinical course, maintain communication with hospital staff and attending physicians, and act as a family advocate as necessary.
• Provide education to hospital staff regarding authorization, family care process, and donation process.
• Perform other duties as assigned. The role includes serving 15 days per month and being on call for periods of up to 24 hours.

• A bachelor’s degree.
• 2 – 4 years of healthcare experience with families, counseling, bereavement, and/or crisis intervention.
• Knowledge of medical and legal principles of authorization, donor evaluation, and management.
• Exceptional teamwork, communication, and conflict‑management skills.
• Valid driver’s license and ability to pass MVR underwriting requirements.

• Up to 184 hours of PTO in the first year.
• Up to 72 hours of sick time in the first year.
• Two medical plans (choice of PPO or HDHP), dental, and vision coverage.
• 403(b) plan with matching contribution.
• Company‑provided term life, AD&D, and long‑term disability insurance.
• Wellness program.
• Supplemental insurance benefits such as accident coverage and short‑term disability.
• Discounts on home/auto/renter/pet insurance.
• Cell phone discounts through Verizon.

As a condition of employment, you must be able to obtain a hospital badge and EMR access from all of the DCI Donor Services hospital partners.

New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e‑mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions for completing the video screening will be contained in the confirmation e‑mail. Please note you must complete the video screening within 5 days from submission of your application to be considered for the position.

This is NOT a Remote position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.