Agile Coach​/Scrum Master

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Agile Coach/Scrum Master to join their team in Nashville, Tennessee (US-TN), United States (US).

• Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
• Ensure backlog readiness and sprint discipline
• Coach Product Owners on prioritization and backlog refinement
• Remove impediments that affect team velocity and delivery predictability
• Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
• Balance planned sprint work with operational interruptions and production support

• Lead the organization's transition from waterfall to agile delivery practices
• Educate teams and stakeholders on agile principles and values
• Coach leadership on agile governance and portfolio alignment
• Introducing agile best practices while adapting to healthcare regulatory requirements
• Promote continuous improvement and psychological safety within teams
• Assess team maturity and implement improvement roadmaps

• Align team delivery with enterprise strategic objectives
• Integrate agile practices within existing PMO and change governance structures
• Support traceability between initiatives, releases, and compliance requirements
• Ensure audit readiness and documentation standards are maintained in an agile model
• Partner with portfolio management and leadership teams to increase delivery transparency

• Support teams delivering across enterprise platforms
• Coordinate cross-team dependencies
• Collaborate with infrastructure, integration, and operations teams
• Ensure delivery practices account for ITSM and change management requirements

• Establish baseline delivery metrics
• Provide executive-level reporting on delivery health and risk
• Identify bottlenecks and implement process improvements
• Utilize data to drive improvement

• 5+ years as a Scrum Master in enterprise environments
• 3+ years' experience leading agile transformation from waterfall to agile
• Strong understanding of Scrum, Kanban, and scaled agile concepts
• Experience in regulated industries (healthcare preferred)
• Familiarity with tools such as Azure Dev Ops, Jira, or similar backlog systems
• Strong facilitation, stakeholder management, and conflict resolution skills
• Ability to operate at both team and executive levels

• Experience in healthcare provider or behavioral health environments
• Experience integrating agile with ITIL / ITSM practices
• Experience in enterprise portfolio alignment or SPM environments
• SAFe, CSM, or similar certifications (practical experience prioritized over certification)

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society…