General Manager

A General Manager directly supports the District Manager and supervises a WP Foods LLC. restaurant as an active leader who embodies the Zaxby’s mission statement, core values, and company culture. A General Manager is responsible for all the overall financial results, customer service/satisfaction and culture of the restaurant and conducts all operations to reach performance targets based on these three points of focus.

A General Manager supervises the human resource activities for the restaurant including recruitment, hiring, training, employee retention, performance evaluations, and when required, termination. A General Manager leads a team of managers and 50 crew members to uphold the highest standards of customer service and food quality. The GM ensures that all employees practice correct health and safety procedures, proper maintenance procedures, and proper administrative procedures.

The General Manager maintains a positive relationship with all store suppliers and manages the balance of inventory and par levels for the restaurant. The General Manager builds a strong relationship with the local community and supports local events, charities and organizations. The General Manager assists the District Manager or Marketing agent with local marketing strategy. The General Manager works under the general supervision of the District Manager, but makes the daily operational decisions to ensure the continued success of the restaurant.

The General Manager is to be trained and certified in the role of General Manager under the guidelines set forth by Zaxby’s.

Job Activities

• Understands the performance matrix/scorecard for Zaxby’s and sets goals based on the model to improve financial levels, customer/satisfaction, and store culture.
• Promotes Zaxby’s by exemplifying the mission statement, company culture, and core values and creates a work environment for these ideals to flourish.
• Masters all aspects of Zaxby’s operations and manages the entire restaurant while exceeding customer expectations in service and food quality that is offered in an appealing atmosphere.
• Meets with District Manager to discuss weekly financial results, customer satisfaction, labor issues, company culture issues, and any other topic of relevance.
• Oversees the inventory levels of food and equipment, adjusts levels based on store needs, and schedules timely delivery with the appropriate suppliers.
• Works with District Manager to conduct productive local marketing and promotional campaigns.
• Resolves legitimate employee and customer satisfaction issues in a manner dedicated to achieving a win-win result for all parties including the Zaxby’s restaurant.
• Adheres to all manager checklists and ensures that all other managers and team members follow their appropriate checklist.
• Productively and patiently trains employees on customer service, food preparation, and food safety issues and always supplies positively structured feedback to evaluate performances.
• Councils employee and/or takes appropriate action to resolve disciplinary issues with employees.
• Properly manages emergency situations and trains employees on emergency protocol.
• Completes daily and weekly administrative duties such as preparing employee payroll, employee scheduling, till verification, safe counting, taking the deposit to bank, inputting financial data into computer, compiling weekly sales reports, controlling hourly labor, and managing applicant and employee records.
• Offers expert knowledge of the Micros system and efficiently acts when managerial assistance or technical support is required by FOH representatives.
• Coordinates completion of all daily, weekly, quarterly, semiannual, and annual maintenance for the restaurant, but knows who to call to fix issues that require expert technical support.
• Conducts the Time-Temp Log at the appropriate daily intervals.
• Oversees safe usage/storage of all hazardous chemical used to clean entire restaurant.
• Understands and teaches others on the correct and safe procedures for using and maintaining kitchen equipment such as fryers, grills, hot holding bins, and any other kitchen equipment.
• Safely uses all food preparation equipment including…