Store Hardlines Manager - Jackson, TN

Store Hardlines Manager #273 - Jackson, TN

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Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth. At Academy Sports + Outdoors, our Purpose is to make it easier for everyone to enjoy more sports and outdoors. The Hardlines Sales Manager position is responsible for the overall management and execution of operational excellence for the entire store, with additional specific focus on supervision and management of team members in Hardlines Sales (Camping, Fishing & Hunting, Outdoor, Firearms, and Team Sports).

It directs and coordinates activities through subordinate team leads and other team members. It is a leadership position and is expected to effectively drive the overall performance of the store through the effective supervision, communication and coordination of the team members. Through this important work, the Hardlines Sales Manager leads the team and drives the goals that directly impact customer satisfaction, store profitability, and Academy’s Purpose.

• Bachelor’s degree in related field preferred.

• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.

• Exceptional supervisory and management skills; ability to effectively coach department members on store policies, protocols and expectations; leads by example and effectively drives the performance of team members.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions, knowledge of market and competition and an orientation to profitability and established targets.
• Reads, analyzes and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.
• Speaks clearly, positively and persuasively and demonstrates active listening in a variety of situations with team members, customers, business partners and the general public.
• Writes reports, business correspondence and procedure manuals.
• Effectively presents information and responds to questions from groups of team members, business partners, customers and the general public.
• Applies common sense understanding and reasoning to make appropriate, timely decisions.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.
• Proficiently uses basic mathematical computations and applies common sense understanding to carry out instructions in written, oral or diagram form.

• Full-time position averaging 45-50 hours/week.
• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for Hardlines Sales and actively participates in the personnel decisions of team members, including, but not limited to, employee selection, training, discipline, termination and development.
• Provides departmental direction to the Hardlines Sales team and daily supervisory oversight to Team Leads and team members to ensure that exceptional customer service is the priority of interaction with customers.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store. This includes the development, analysis and implementation of the sales, staffing, training, payroll hours and scheduling of team members.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures in conjunction with local, state and federal regulations.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director in Playbook.
• Actively participates in floor walks with Regional Vice…