Regional Delivery Manager - Midwest

We are seeking a highly skilled and motivated

We are seeking a highly skilled and motivated Regional Delivery Manager to oversee a portfolio of Third-Party Logistics Carriers (3PLs), while supporting assigned market stores across the region. In this role, you’ll bring your leadership, logistics expertise, and customer-focused mindset to drive operational excellence, customer satisfaction, and financial performance. You will collaborate closely with cross-functional teams including Store Operations, DC Operations, Inventory Control, and others to champion the customer experience and uphold "The Bob's Way."

This role has a Tuesday through Saturday schedule, with occasional Monday work due to volume needs. National travel responsibilities up to 50%. We are open to the right candidate working primarily remote;
ideally based in or near one of the following locations in the Midwest:
Columbus, OH, Indianapolis, IN, Cincinnati, OH, Bowling Green, Louisville or Lexington, KY. We would also consider the right candidate being based in IL or TN.

• Apply your expertise in logistics and transportation management to oversee up to 100 daily delivery routes and ensure successful delivery of up to 1,250 customer orders daily.
• Partner with internal stakeholders and 3PL providers to drive service excellence, cost savings, and routing efficiencies.
• Apply your skills in KPI measurement to monitor and improve regional performance in sales, delivery success, and customer satisfaction.
• Collaborate with other departments to ensure alignment of strategy and execution across business functions.
• Utilize analytical skills to identify improvement areas, analyze data, and implement impactful process changes.
• Help enhance depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
• Lead strategic projects, including depot openings/closures and store delivery support.
• Conduct weekly carrier meetings and regular site inspections to ensure compliance and continuous improvement.
• All other duties as assigned.

• Bachelor’s degree in Business, Logistics, or related field; or equivalent combination of education and experience.

• 5+ years in transportation logistics management.
• 5+ years of successful multi-unit retail or delivery operations experience.

• Strong data analysis and communication skills.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

• People Leadership:
  Demonstrated ability to inspire and lead cross-functional teams and external partners.
• Talent Development:
  Proven record of mentoring, developing, and retaining high-performance teams.
• Shared Accountability:
  Skilled in holding team members and carriers accountable to KPIs and standards.
• Effective Delegation:
  Ability to empower others while maintaining oversight of delivery outcomes.
• Focus on Outcomes:
  Track record of driving strategic initiatives to measurable success.

• Sound Decision-Making:
  Uses judgment to make timely, effective decisions in high-pressure environments.
• Problem Solving:
  Adept at root cause analysis and developing long-term solutions.
• Communication:
  Strong written/verbal communication across all organizational levels.
• Conflict Navigation:
  Experienced in managing difficult carrier and team conversations constructively.
• Team Empowerment:
  Cultivates a culture of customer service, accountability, and operational excellence.

• Technical Proficiency:
  Familiar with logistics technology (SAP / EWM), Microsoft Office Suite, and delivery tracking systems (Dispatch Track).
• KPI/Financial Acumen:
  Skilled in managing $400M+ in delivered sales and analyzing key logistics metrics.
• Customer Satisfaction:
  Deep commitment to delivering "best in class" customer experience.
• Process Improvement:
  Proven success improving logistics workflows and reducing delivery-related costs.
• Strategic Planning:
  Ability to implement regional strategies aligned with broader company goals.

• Experience in alternate Big Ticket Retail or furniture industry.
• Familiarity with wood, bedding, upholstery, and leather furniture.
• Ability to motivate diverse teams and manage through change.
• Passion for learning and continuous improvement.

• Manages 3PL depot managers and regional delivery teams indirectly.
• No…