Quality Specialist

Quality Specialist

Location:

Jackson, TN, US, 38301

Facility:
Jackson-Lyo

Department:
Jackson Plant

Division:
Global APS

Lyondell Basell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary Mo Re Tec  recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.

LYB places high priority on diversity, equity and inclusion and is advancing good with an emphasis on our planet, the communities where we operate and our future workforce. We’re addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

The Quality Specialist is responsible for ensuring quality of materials produced at the Jackson plant as well as the monitoring of plant adherence to government and company environmental regulations. This includes laboratory services, certification of product to the customer, quality improvement projects, with the goal of long term continuous improvement. Responsible for maintaining positive customer relationships with key customers supplied by the Jackson plant, resolving customer related complaints and maintaining the ISO
9001 / IATF 16949 Quality Management system at the plant. Lead investigative analysis on quality non-conformances including 3x5, 5

Why and Fishbone Analysis. Maintain LPA program for the site and ensure findings are communicated to proper departments.

• Promote Safety and Environmental Compliance:
  Actively support health, safety, and environmental programs at the Jackson facility by adhering to all related procedures and initiatives.
• Engage in Safety
  
  Activities:
  
  Participate in monthly safety meetings, conduct safety observations, and report all Near Misses and incidents promptly.
• Maintain a Strong Safety Record:
  Work safely and effectively to ensure zero recordable incidents.
• Ensure Timely and Effective Customer Support:
  Respond promptly to customer complaints, identify corrective actions, and follow through to completion.
• Lead Quality Issue Investigations:
  Conduct root cause analyses using tools like 3x5, 5
  
  Why, and fishbone diagrams for plant-related issues affecting customer processes.
• Foster Customer Relationships:
  Maintain positive engagement by visiting customers when appropriate and addressing concerns proactively.
• Manage Quality Non-Conformances:
  Issue and track Non-Conformance Material (NCM) reports, determine corrective actions, and ensure their completion to prevent recurrence.
• Drive Continuous Improvement:
  Conduct annual reviews with key stakeholders on process documentation (Process Flow Chart, Control Plan, PFMEA) and audit KPI processes for compliance and improvement.
• Support Cost-Effective Production:
  Provide product quality data to guide improvements and help minimize off-spec production while maintaining high output at the lowest cost.
• Monitor Production Quality:
  Track lot-to-lot consistency and support improvements as needed.
• Assist with Quality Issues:
  Help investigate customer complaints and manage off-grade inventory.
• Support Inventory Control:
  Aid in maintaining low off-grade inventory and rework disposition.
• Ensure Quality System Compliance:
  Maintain ISO 9001 / IATF 16949 standards through documentation, internal audits, LPA support, and calibration schedules.
• Manage Quality Records and Studies:
  Oversee Gage R&R, UL/NSF audits, and offsite record retention at Iron Mountain.
• Resolve Audit Non-Compliance:
  Investigate ISO/IATF audit findings, conduct root cause analyses (e.g., 3x5, Fishbone), and lead corrective action meetings.
• Drive Continuous Improvement:
  Use audit results and site best practices to support ongoing performance enhancements.

• Thorough knowledge of APO Processes and Products
• Strong understanding of materials requirements and applications
• Familiarity with quality standards and color specifications
• Detai…