Quality Assurance Supervisor

Overview

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Reports to:

Plant Manager with dotted line to Director of Quality

FLSA Status:
Non-Exempt

Travel:
Limited, as needed to other sites or Corporate Headquarter

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• Achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
• Develop quality assurance plans by conducting hazard analyses; identifying critical control points and preventive measures; establishing critical limits, monitoring procedures, corrective actions, and verification procedures; monitoring inventories.
• Validates quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification; writing and updating quality assurance procedures.
• Maintains and improves product quality by completing product, company, system compliance and surveillance audits; investigating customer complaints; collaborating with other members of management to develop new product and engineering designs and manufacturing and training methods.
• Prepares and maintains quality documentation and reports by collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions and re-validations.
• Mentor and Coach Quality Team Members
• Assist with Six Sigma Efforts and Education in collaboration with the operations team
• Implementation of Root Cause Analysis and Corrective Action Process
• Problem Containment, Investigation and Response to Customers
• Data Analysis and Trend Analysis
• Partner with Operations in problem solving process
• Develop QMS Improvement plans, annual goals, and submit data to support budget
• Assist with internal QMS Audits and external supplier quality audits
• Updates job knowledge by studying trends in and developments in quality management; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Carries out supervisory responsibilities in accordance with the Company organizational policies/procedures and applicable laws/regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Follows Plant specified job specification and task list.
• Assist buyers with training and educating potential suppliers to ensure compliance.
• Work closely with Operations Manager and/or General Manager on any customer quality requirements and issues.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong fit with the members of the management team and the ability to work with all levels of employees within the organization.
• Outstanding character and personal values that are aligned with the company’s culture.

• Associate’s Degree from an accredited college or university or equivalent experience required.
• Bachelor’s degree and Quality certification (CQMOE, CQE, or CQA) preferred
• Manufacturing industry-specific experience preferred
• Proficient with Microsoft Office -- MS Word, Excel, and PowerPoint. Experience with ERP (Net Suite).

• Quality Assurance

• Packaging and Containers Manufacturing

• Integrity:
  Behaves in an honest,…