Jackson Counter Sales Parts Clerk

Join to apply for the Jackson Counter Sales Parts Clerk role at Delta Materials Handling, Inc.

The Parts Counter Sales position performs a variety of customer service, in-store, marketing, and stocking duties related to the sale, shipping, and receiving of parts that contribute to the efficient, safe, and profitable operation of the parts department.

• Work with the Service Department to ensure a timely turnaround of parts needed for internal jobs and provide service technicians with parts as required.
• Quote parts pricing for both shop and road repairs in a timely manner.
• Source and secure non-stock parts pricing and availability from various vendors for shop and road jobs.
• Answer questions, provide price quotes, inform of companion part requirements and parts specials to both walk-in and phone-in customers.
• Keep internal and external customers informed on the status of special and/or backordered parts and notify them when the parts arrive.
• Follow prescribed cash, credit, and check processing procedures when conducting transactions at the parts counter.
• Add parts to work orders from parts requisitions and green sheets.
• Pull and process parts as necessary for service van replenishment.
• Process cores, parts warranties, and vendor returns as required.
• Ensure that credits are processed and issued correctly.
• Notify the Corporate Parts Manager of out of stock parts and or shop materials that require immediate attention.
• Locate out of stock parts from outside sources and submit emergency orders as necessary.
• Ensure that technicians are submitting properly completed parts requisitions when requesting parts.

• Keep parts department neat and orderly.
• Conduct monthly service vehicle inspections.
• Maintain customer goodwill by greeting and acknowledging all customers.
• Use company resources and equipment safely and proficiently.
• Handle customer complaints and concerns in a professional manner.
• Attend all departmental meetings and training as required.
• Assist with resolution of stock and order issues.
• Participate in preparing and taking annual physical inventory.
• Be alert to practices that waste supplies, utilities and time.
• Answer phone calls, providing price quotes and other information.
• Any and all other duties as assigned by management.

• High School Diploma or equivalent.
• Good organizational skills.
• Minimum 2 years of experience in a parts department.
• Must demonstrate communication and organizational skills to include the ability to apply logic and constructive thinking to solve problems.
• Provide effective oral and written communications to customers, management and vendors.
• Perform mathematical calculations, including decimals and percentages.
• Must be PC literate and possess a thorough working knowledge of Microsoft Excel, Word and Outlook.
• A working knowledge of service operations and computerized parts programs.
• Must be able to push, pull, lift or move up to 50 lbs.

Please email resume to  and

Entry level

Full-time

Management and Manufacturing

Retail

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