City Manager

Company: Almond House Private Limited
Department: Retail Operations
Location: Chennai – 1 Position
Total Vacancies: 1

To manage and drive the overall performance of Almond House retail outlets within the assigned city, ensuring sales growth, operational efficiency, customer satisfaction, team performance, and adherence to company standards.

• Store Operations: Oversee daily operations of retail outlets within the assigned city and ensure adherence to SOPs and brand standards.
• Sales & Business Performance: Achieve sales targets, improve revenue, monitor outlet performance, and drive profitability.
• Team Management: Lead store managers and frontline staff, manage manpower deployment, and ensure effective team performance.
• Inventory Management: Monitor stock availability, replenishment, inventory accuracy, product expiry, and wastage control.
• Customer
  
  Experience:
  
  Maintain high service standards, resolve escalated customer complaints, and improve customer satisfaction.
• Visual Merchandising: Ensure attractive product displays, appropriate product assortment, and consistent brand presentation.
• Financial Control: Monitor operating expenses, cash handling, billing, sales reconciliation, and cost control.
• Compliance & Hygiene: Ensure adherence to food safety, hygiene, statutory requirements, and company policies.
• Reporting: Track outlet-wise sales, operational KPIs, and team performance, and submit regular reports to management.
• Business Development: Identify opportunities to increase sales, improve store productivity, and strengthen local market performance.

Bachelor's degree in Business Administration, Retail Management, Commerce, Hospitality, or a related field. An MBA or postgraduate qualification is an added advantage.

• Relevant experience in retail operations and multi-store management.
• Experience in food retail, confectionery, sweets, FMCG, or hospitality retail is preferred.
• Strong leadership, sales management, analytical, communication, and problem-solving skills.
• Ability to manage multiple outlets and travel within the assigned city as required.

• Achievement of sales targets and revenue growth.
• Outlet profitability and cost control.
• Inventory accuracy and reduction in wastage.
• Customer satisfaction and service quality.
• Team productivity and employee retention.
• Compliance with operational, hygiene, and brand standards.

Pay: ₹ - ₹1, per year

Benefits:

• Cell phone reimbursement
• Food provided
• Life insurance
• Provident Fund

Work Location:

In person