Team Member, Retail

Team Member page is loaded## Team Member locations: 115 - W Tennessee time type:
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Posted Todayjob requisition  a Team Member, you'll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

As a Team Member, you'll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.
*
* Key Responsibilities:

**** Welcome Station and Sales Performance
*** Provide excellent customer service with a friendly and professional attitude.
* Support sales and membership growth through consistent processes and knowledgeable guidance.
* Assist with member sign-ups, changes, and account management.
* Follow company policies related to pricing and discounts.
** Wash Station Service
*** Follow safety procedures and maintain a clean, organized wash area.
* Assist with vehicle preparation, including identifying preexisting conditions.
* Operate wash equipment safely and efficiently.
* Communicate effectively with team members and management regarding operational issues.
** Convenience Station
*** Engage with customers professionally to ensure a positive experience and encourage Google reviews.
* Manage member accounts, including cancellations, plan changes, and overall member experience (CX).
* Stock and organize detail centers to maintain accessibility and inventory accuracy.
* Empty trash cans regularly and maintain clean work areas.
* Maintain vacuum stations by checking for clogs and emptying canisters.
* Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks to ensure a clean and safe environment.
** General Duties
*** Maintain professional conduct and adhere to uniform standards at all times.
* Perform opening and closing duties to ensure smooth operations.
* Clean and maintain the tunnel to ensure safety and operational efficiency.
* Prepare towels and other necessary materials to support daily operations.#LI-DNI
** What We're Looking For
**** We don't hire for what you know. We hire for how you show up.
*** You take ownership. You don't wait to be told twice, and you don't leave things half done.
* You're curious. When something doesn't make sense, you figure it out before you ask someone else to figure it out for you.
* You bring the energy. Positive, team-first, and genuinely into doing the job well.
* You're physically active and comfortable working outdoors in all kinds of weather.
* No experience required. A 60-day structured certification program sets you up from day one.
** You're not cleaning a car. You're clearing the way.
** The best version of this industry hasn't been built yet. We're building it now. If you run it like you own it, there's a place here for you.#LI-DNIBase Pay Range $15.00 - $18.00

We share the responsibility for creating the best experience for our customers, team members, and facilities.
** Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things.
** Take Accountability** - We take ownership of our actions, commitments, and results.
** Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity.
** Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement
-together.