Customer Experience Representative

Overview

National Car Rental is part of Enterprise Mobility, which operates the Enterprise Rent-A-Car, National Car Rental, and Alamo brands. We are the world’s best and most trusted mobility company and are hiring now.

The National/Alamo brand has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This role also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The position is located onsite at the Jackson Hole Airport.

Pay: starts at $25 per hour.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule Multiple Flexible Schedules Available. Must be able to work Saturday & Sunday.

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities and any company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned

Qualifications

• Must be at least 18 years old
• Must be able to work Saturday & Sunday
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must be authorized to work in the United States and not require work sponsorship now or in the future

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Travel Arrangements

Equal Opportunity Employer/Disability/Veterans

Apply BELOW