Technician, Meeting Technology & Services

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the front lines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

• Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

• Resources that support your whole life – Employee assistance programs and work/life balance tools

• Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

• Time to recharge – Paid holidays, vacation, and sick time

• Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

The Technician, Meeting Technology & Services, is responsible for providing real-time technical support and ensuring the smooth operation of all technical aspects during in-person, hybrid and virtual meetings so that the meeting experience is successful.

• Creates basic Array activity builds (uploading slides, managing polling surveys, other administrative functionality) and makes content adjustments to meeting activity before and during meetings as required
• Assists in network setup to run Array application on iPads (in-person meetings)
• Ensures equipment is received, cleaned, charged and in working order for each on-site meeting
• Instructs client on proper use of the Array technology and other technical aspects of live meetings
• Validates and issues post meeting reports and data as required
• Maintains up-to-date knowledge of company technology and service offerings
• Delivers outstanding customer service, ensuring client satisfaction across all interaction points
• Works seamlessly within teams and independently, adapting to various work settings and client needs
• Provides business support to Project Managers as requested
• Travels to meeting locations as needed, providing on-site support and ensuring smooth technology implementation
• Fosters and maintains strong client relationships, acting as a trusted advisor and liaison
• Manages time effectively, balancing multiple tasks and adapting to shifting priorities
• Identifies opportunities for operational improvement
• Other duties as assigned by supervisor. These may, on occasion, be assigned by an up-line supervisor and/or be unrelated to the position described here.

• High school diploma or equivalent combination of education, skills, experience to successfully perform the job

• Proficient with using multiple computer applications, under pressure, and basic knowledge of networking principles
• Demonstrated strong technical aptitude with the ability to rapidly learn and adapt to new technologies and software applications.
• Experience working with audio/visual technology to support live meetings and event production preferred.
• Knowledge and experience with web-conferencing technologies such…