Resident Services Monitor; Part-Time

Resident Services Monitor

The Resident Services Monitor works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills, is detail oriented and able to multitask. Meets and greets residents and their guests. Conducts sales transactions using the Point-of-Sale (POS) system. Able to understand and react to emergency response and access control procedures; and accurately maintains daily logs, records and forms. The Resident Services Monitor will be assigned to work at both the Anastasia Club and the Discovery Center in accordance with operational, shift, and scheduling needs.

Your Responsibilities:

• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests and invitees.
• Monitors and controls Electronic Access Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, reports and forms.
• Resolves and follows-up on all complaints/issues.
• Knows, understands and informs Residents and Guests of adopted rules and regulations, and proper conduct
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and follows established safety procedures.
• Other duties as required.

Skills &

Qualifications:

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two (2) to three (3) years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Physical Requirements:

• Ability to lift 30 – 50 lbs.
• Work in an upright standing or sitting position for long periods of time.
• Handle, finger, grasp and lift objects and packages.
• Reach with hands and arms.
• Communicate, receive, and exchange ideas and information by means of the spoken and written word.
• Ability to quickly and easily navigate the property/building as required to meet the job functions
• Complete all required forms.
• Ability to work extended hours and weekends based on project requirements.
• Ability to respond to emergencies in a timely manner.

Schedule:

Monday-Sunday, Morning, afternoon, and evening shifts available

What We Offer:

As a part-time non-exempt associate, you will be eligible for supplemental benefits. Occasional travel may be required to attend training and other company functions. Compensation: $17.00 per hour