University Student Assistant - SSC 2nd Floor Front Desk Assistant; Fall

JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.

Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Apply now Job no: 497474
Work type: University Student Assistant
Location: Jacksonville, AL (Main Campus)
Categories: Student Employment

Department: Academic Support and Success

Salary: $8.25 per hour (Max 26 hours per week)

Position Summary:

The duties of a front desk assistant in the Student Success Center (SSC) are to provide excellent customer service to students, faculty, and staff, direct students to the appropriate tutor or staff member in the SSC, ensure that students are checked in/out of JSU Navigate, and assist with monitoring the SSC 2nd floor. Front desk assistants must have strong communication skills and should be able to multitask in a fast-paced environment.

Understanding and compliance of FERPA is mandatory.

Front desk assistants must be available for all mandatory training sessions, meetings, and workshops. They must be flexible and available to work outside of their class schedules, be dependable, and be punctual for their shifts. All SSC front desk assistants are expected to work well with their peers in an academic environment and must be willing to work with a diverse population.

Knowledge of the SSC, academic support, tutoring, student resources, and other campus service departments is expected.

Positions may be filled based on individual applicants’ skills, qualifications, and departmental needs.

Adheres to all department and University policies and procedures.

Duties & Responsibilities:

• Provide excellent customer service to students, faculty, and staff
• Work cooperatively with a diverse body of faculty, staff, and students
• Direct students to the appropriate tutor or staff member in the SSC
• Ensure that students are checked in/out of JSU Navigate
• Assist with monitoring the SSC 2nd floor
• Must have strong communication skills
• Be able to multitask in a fast-paced environment
• Maintain confidentiality of information
• Additional duties as required by the department

Minimum Qualifications:

• Applicants must be enrolled as a JSU student taking at least three (3) hours per fall or spring semester.
• If not a first-time student, the applicant must have a GPA of 2.00 or higher.
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU).

Notice Regarding International Students:

• All International Students must be in a valid immigration status.
• Due to Visa requirements, international students must be enrolled as a full-time JSU student and possess each of the following:
• Passport from their respective country.
• F-1 Student Visa or J-1 Exchange Student Visa.
• U.S. Customs Form I-94.
• Official Social Security Card imprinted with “Valid for Work Only” or similar statement.

Required Documents:

• Resume

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://(Use the "Apply for this Job" box below).-act the Jacksonville State University Police provide information on crime statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: /

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Advertised: Feb 06 2025 Central Standard Time
Applications close: Jan 31 2026 Central Standard Time