Coordinator, Accreditation, Assessment & Technical Support

JSU has created innovative policies and programs that give our employees the freedom to focus on their families while advancing their careers.

Our policies also recognize the changing definitions of family - from blended families, adopted families, and same-sex domestic partnerships, to the demands of caring for aging parents.

Apply now Job no: 497783
Work type: Full Time
Location: Jacksonville, AL (Main Campus)
Categories: Staff

Department:

Office of Accreditation, Certification, and Partnership Initiatives

Work Hours:

8:00 a.m. – 4:30 p.m. Monday-Friday, some evenings and weekends required

Start Date:

October 1, 2025

Job Summary:

The Certification Coordinator provides guidance and support to the certification office as well as assisting students by providing information and answering questions. The certification coordinator serves as the secondary point of contact for students seeking guidance for certification pathways and navigating complex certification procedures. The certification coordinator maintains up-to-date knowledge of certification standards, regulations, and state codes.

Duties and Responsibilities:

• Provide support to the Certification Office and Certification Officer.

Collect data and reports for assessment and accreditation and program assessment purposes utilizing Watermark and other data management systems.

Assist in organizing and cleaning datasets that can be used for more complex statistical analyses.

Generate reports based on large datasets, organize, and disseminate reports as requested by the supervisor.

Assists efforts to identify, compile, and analyze program and student learning outcomes assessment data for inclusion in compliance reporting.

Maintain documentation and records related to assessment and accreditation processes.

Support undergraduate and graduate faculty, staff, and administration in accessing relevant program data as needed.

Assists in maintaining an overall master calendar to track accreditation and due dates for program reports, self-studies, site visits, follow-up compliance reports, and additional compliance activities.

Gather evidence and artifacts required for assessment and accreditation processes.

Assist with accreditation site visits.

Provide support across a range of activities in the work of accreditation.

Assist with workflows for all accreditations.

Work closely with (all areas) to support institution, college, and program-level assessment and accreditation efforts.

Assist with gathering, reviewing, and presenting information for institutional and programmatic accreditation, including writing reports and developing materials to support accreditation efforts.

Develop and produce dashboards, key performance indicators, and other recognized metrics to monitor and report organizational performance.

Support leadership by researching and providing summaries of best practices of peer institutions.

Develop and maintain an online repository of accreditation reports and unit documentation.

Maintaining documentation related to work processes and procedures and support areas in developing SOPs.

Attend meetings and serve on committees.

Collaborate with Data Manager to ensure processes and deadlines are completed.

Assist in the clinical placement process as needed.

Serve as Liaison and Lead Administrator for Watermark and other data collection programs, overseeing all technical aspects.

Assist with edTPA submissions via Watermark SL&L

Assist with administrative assistant responsibilities as needed

Performs other duties as assigned.

Required Minimum Qualifications:

• Bachelor’s degree in Counseling, Student Personnel, or Psychology, or closely related field
• Minimum of two (2) years’ related experience in the university environment, including extensive student contact
• Experience in higher education administration working with students

Required Documents:

• Resume
• Unofficial transcripts (official required upon hire)

Employee Benefits:

JSU strives to provide great quality of life to our employees through an attractive, competitive benefits package for our full-time faculty and staff. These benefits enhance your salary as a JSU employee and are…