Team Leader, Management

Overview

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Our Company

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to create a high-performing, connected culture where everyone feels like they belong. We are pursuing Block Next, a multi-year roadmap focused on innovation, client experience, and sustainable growth to elevate how we work, how we serve, and how we lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate the seasonal tax business by managing a single H&R Block tax office. You’ll be a front-line manager, delivering an outstanding client experience and achieving office growth objectives. You’ll also develop knowledge and skills to excel as a trusted resource on tax topics and products for associates.

• Lead a daily team to ensure work is completed on time, with attention to quality standards, priorities, and goals.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure proper scheduling and conflict resolution.
• Provide leadership and development for tax office associates; train and coach to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates; create associate work schedules and manage timekeeping and overtime.
• Prepare tax returns as required and conduct timely performance reviews; address associate performance issues with appropriate support channels.

• Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred).
• 2+ years as a Tax Professional or equivalent experience.
• Passion for customer service with a proven ability to work independently with minimal supervision.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns) and annual continuing education to meet IRS/state requirements.
• Computer proficiency with MS Office; ability to work a flexible schedule and adapt to business needs.
• High school diploma or equivalent (or higher).

At H&R Block, we invest in our people and support their total well-being. Our benefits can help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support; various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan.
• Details at

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team. You will be part of an exceptional work environment recognized on Best Companies lists, with colleagues who support each other’s growth.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Location:

Anniston, AL

Salary range: $95,000.00 – $

Note:

This posting reflects current opportunities and is subject to change. This is a full-time role.

EEO statement and other legal notices remain on file as required.