Office Administrator​/Office Manager

Location: In-Person (Hybrid Considered for the Right Candidate)

Type: Full-Time

Schedule: Monday–Friday, 8:30 AM – 5:30 PM

Compensation: $18–$24 per hour, based on experience

Growth Opportunity: Opportunity to advance into Head of Office Operations as the company grows

We are a growing Cleaning & Restoration home services business seeking a highly organized, reliable, detail-oriented Office Administrator / Office Manager to oversee daily office operations. This role is critical to keeping the business organized, customers satisfied, and technicians operating efficiently.

This is a new position within the company and will require an independent, go-getter attitude to develop the role, build systems, and achieve success.

This position is primarily in-person, with the opportunity for a hybrid schedule for the right candidate after onboarding and demonstrated performance.

• Answer incoming phone calls and respond to customer inquiries
• Schedule jobs and coordinate technician calendars and daily routes
• Follow up with incoming leads to book jobs
• Follow up with existing customers to ensure satisfaction
• Coordinate technician schedules and serve as the communication hub
• Attend a weekly in-person business networking event
• Create and manage email marketing campaigns
• Maintain relationships with vendors (insurance, SEO, lead generation, etc.)
• Generate weekly and monthly KPI and financial reports
• Run weekly payroll accurately and on time
• Develop and maintain SOPs and internal documentation
• Manage general back-office administrative tasks

• Verbal Communication – speaks clearly and persuasively in positive or negative situations. Effective in one-on-one, small, and large group situations. Adaptable and able to think on his/her feet.
• Written Communication – writes clear, precise, well organized letters, proposals, and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.
• Team Building – achieves cohesion and effective team spirit with peers and subordinates. Able to build a cohesive office balancing short-term and long-term needs. Sustains a climate characterized by open, honest relationships where differences are constructively addressed rather than ignored, suppressed, or denied.
• Planning and Organizing – understands the strategic direction of the organization, understands the implications for the administrative functions, and fit with the other departments. Coordinates plans with other managers and executives.
• Adaptability – the individual adapts to changes in the work environment, manages competing demands, and is able to deal with frequent changes, delays, or unexpected events.
• Dependability – the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Technology – the individual regularly uses standard word processing, spreadsheet, and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.

• A minimum of high-school diploma, preferably an Associate’s or Bachelor’s degree
• Experience in office administration or office management
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Comfortable managing multiple priorities
• Experience with CRMs, scheduling software, and email marketing tools
• Familiarity with payroll and reporting
• Self-motivated, dependable, and detail-oriented

• Is a self-starter and comfortable taking ownership of a brand-new role
• Enjoys building systems, processes, and organization from the ground up
• Thrives in a fast-paced environment where priorities can shift
• Communicates clearly and professionally with customers, technicians, and vendors
• Takes pride in follow-through, accuracy, and accountability
• Is excited about long-term growth and leadership opportunities as the company expands

• Needs constant direction or highly structured day-to-day oversight
• Prefers doing the same repetitive tasks without process improvement
• Is uncomfortable making decisions or solving problems independently
• Avoids customer interaction or difficult conversations
• Is not interested in growing beyond basic administrative tasks

This role is best suited for someone who enjoys taking initiative and helping shape how an office operates, rather than stepping into a fully built system.

• Bonus based on performance
• Opportunity for advancement
• Profit sharing