Clerical Support Aide III

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered "yes" to any of these questions, you need to complete your application now. Work for the city you love!!!

We are currently seeking a Clerical Support Aide III.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is clerical support work performing technically varied and complex typing, clerical functions, data entry, and interviewing including interpreting and applying policies and procedures. Work requires knowledge of techniques, methods, and procedures used in performing the more complex typing, clerical functions, data entry, and interviewing, which involve the operation of standard office equipment such as a personal computer, copier, microfilm and microfiche equipment, and calculator, and are learned, on the job or through specialized training.

Contacts require courtesy, tact, and effectiveness in dealing with others, and include contacts to request or provide information, ask questions or obtain clarification. The work is semi-routine where tasks are covered by procedures or precedents, and although patterned, some latitude is permitted to consider and choose the most appropriate technique, method, or procedure to follow. Work is normally performed in an office environment though the employee may be required to deliver or pick up mail, documents, supplies/materials, or work in the call center answering phones.

The physical demands consist mainly of moving from one work location to another, sitting, or standing at a work station for extended periods of time, and, dependent upon assigned work location, may be required to lift objects weighing up to 15 pounds. The work is performed under general supervision where the work assignments are subject to instructions and established work routines, and the worker is given latitude to rearrange the sequence based on changing work situations or workflow.

• Receives, processes, records, indexes and/or files varied correspondence, information, materials, files, documents, fees, and records.
• Gathers information and assists the general public in completing required forms and documents.
• Types correspondence, memoranda, reports, records, orders and other office documents which may include technical, scientific or legal terminology from sources such as drafts, notes, and oral instructions.
• Composes correspondence without review and/or specific instructions.
• Researches, analyzes and resolves a variety of job‑related work problems based on established guidelines, procedures, laws, rules and regulations.
• Gathers, codes, classifies, posts, and/or consolidates information or data for varied complex reports or data entry.
• Establishes and maintains information, record, document, and file systems.
• Responds to inquiries and complaints from the general public and interprets and explains departmental policies and procedures to customers.
• Inputs information or data to personal computer or computer terminal screen following established procedures.
• Performs reconciliations for time and attendance and leave.
• Receives and receipts cash or credit card transactions.
• Orders supplies and prepares purchase orders.
• Maintains inventory records and stock for assigned work area.
• Makes written reports and fills out forms as necessary.
• Operates standard office equipment such as a personal computer using word processing, spreadsheet, database, and related software, calculator, microfilm and microfiche equipment, and copier.
• Greets the public and answers the phone.
• Demonstrates proficiency in the City of Jacksonville’s competencies.
• Performs related work as required.

• Knowledge of laws, ordinances, regulations, and departmental/divisional policies and procedures…