Care Coordinator Scheduler

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

Assisting Hands Home Care is seeking a full-time Care Coordinator Scheduler to take ownership of caregiver scheduling and care coordination in a fast‑paced home care setting. This is a central operations role responsible for schedule stability, client coverage, and calm, decisive problem‑solving in a 24/7 business.

While after‑hours escalation is part of the role, most issues are resolved by our after‑hours team, and success in this position comes from strong preparation and clear handoffs.

This position is fully in‑office and best suited for someone who takes pride in ownership, preparation, and follow‑through and who can lead confidently when situations are time‑sensitive.

Assisting Hands Home Care is a local, family‑owned agency in Jacksonville providing trusted in‑home care. We are a small, collaborative office team that values clear communication, accountability, and doing what’s right for our clients and caregivers.

• Own the day‑to‑day caregiver schedule, including shift assignments, call‑offs, time‑off requests, and last‑minute changes.
• Ensure all clients are fully staffed with thoughtful caregiver matches based on care needs, skills, and fit.
• Staff new cases and adjust schedules as client needs change.
• Communicate professionally and compassionately with clients, families, and caregivers.
• Handle difficult conversations calmly while maintaining standards and expectations.
• Prepare the after‑hours support team with clear daily handovers and weekend plans.
• Serve as the escalation point when after‑hours guidance or decisions are required.
• Monitor caregiver roster health and partner with Recruiting on staffing needs.
• Identify scheduling risks early and propose practical solutions.
• Maintain accurate documentation and use internal systems (Well Sky, Slack, Todoist, Google Sheets) to track tasks and follow‑through.
• Take pride in closing loops and completing work accurately and on time.

• Comfort with accountability outside standard business hours when urgent issues require direction.
• Ability to stay calm and decisive under pressure.
• Strong attention to detail and consistent adherence to procedures.
• Ownership mindset without the need for constant direction.

• Minimum 2 years of experience in caregiver scheduling or care coordination in home care, healthcare, or a similar environment.
• Strong communication skills and ability to manage multiple priorities.
• Ability to work fully in‑office in Jacksonville, Monday–Friday, 9:00 AM–5:30 PM.
• Experience with Well Sky, Slack, or similar systems preferred.

• Schedule:
  
  Full‑time, fully in‑office, Monday–Friday, 9:00 AM–5:30 PM.
• After‑
  
  Hours:
  
  This role serves as the escalation point for urgent after‑hours issues when direction or decisions are required.
• $52,000–$60,000 per year, depending on experience. Compensation is structured to reflect both core scheduling responsibilities and the added accountability of after‑hours decision‑making.
• Paid time off included.

• Be part of a small, collaborative team where your work directly impacts clients and caregivers.
• Work in a high‑accountability role where preparation, judgement, and follow‑through are valued.
• Contribute to a mission‑driven home care agency that takes care coordination seriously.

If this role aligns with your experience and working style, we encourage you to apply. We are looking for someone who takes pride in ownership and is ready to be a dependable leader in care coordination.

Assisting Hands Home Care is an equal opportunity employer committed to fostering an inclusive and respectful workplace.