Receptionist, Administrative​/Clerical

A receptionist position at Conviva Senior Primary Care requires excellent customer service and administrative skills.

$38,000.00/yr – $45,800.00/yr

Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative, clerical, operational, customer support and computational tasks, typically working on routine and patterned assignments.

As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front‑desk activities. The ideal candidate will have a friendly and easy‑going personality.

• Answer phone calls utilizing a multi‑line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, and transferring calls to appropriate staff.
• Maintain thorough records by documenting discussion, messages, and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a focus on first‑call resolution.

• 2+ years of experience in a medical office or healthcare setting using a computer‑based practice management software system.
• Ability to handle high call volume and multi‑task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

• Bilingual in English and Spanish preferred.
• Experience with EMR systems such as E‑Clinical Works, Epic, Athena Health, and/or Next Gen.

Work Hours: Monday – Friday 8:00 AM – 5:00 PM

Interview Format – Hire Vue: We use Hire Vue technology to conduct virtual interviews, providing flexibility for your schedule.

Scheduled Weekly

Hours:

40

This job is eligible for a bonus incentive plan based on company and/or individual performance.

Humana, Inc. and its subsidiaries offer competitive benefits that support whole‑person well‑being, including medical, dental, vision, 401(k) retirement savings plan, paid time off, holidays, volunteer time off, parental and caregiver leave, disability, life insurance, and more.

Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As part of Center Well Senior Primary Care, Conviva’s value‑based approach ensures patients receive the best care when needed most and at the lowest cost, addressing physical, emotional, behavioral, and financial needs.

Humana does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action in compliance with applicable laws and bases all employment decisions only on valid job requirements.

Entry level

Full‑time

Administrative

Hospitals and Health Care