Admissions Representative

Description An Admissions Coordinator plays a critical role in ensuring a smooth, efficient, and patient-centered admission process. They gather and review patient information, verify insurance coverage, and ensure all necessary documentation is accurate and complete. The coordinator works closely with the Manager of Admission Services and other administrative and clinical teams to confirm that patients are cleared from a financial and clinical standpoint prior to admission.

This role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced environment. By maintaining accurate records, monitoring compliance with hospital policies, and facilitating timely admissions, the coordinator directly supports optimal patient flow and enhances the hospital’s operational efficiency. Additionally, the coordinator proactively identifies potential barriers to admission, resolves issues, and ensures a seamless experience for both patients and staff.

Responsibilities:

Verifies insurance coverage for inpatient referrals.

Communicates insurance coverage information to Nurse Liaisons and any appropriate Brooks interdisciplinary team members.

Submits medical information, treatment plans, and therapy documentation to insurance companies to obtain pre-certifications and authorizations for all inpatient admissions.

Coordinates Brooks Physician signing for all Medicare and Managed Medicare admissions

Facilitates single case agreements with out-of-contract insurance companies.

Schedules all accepted referrals for admission and coordinates the appropriate program placement

Compiles data on daily basis for pending inpatient admissions.

Facilitates the collection, organization and distribution of transitional care documentation

Responsible for telephone inquiries for inpatient admission information and responds to internal and external correspondences.

Appropriately utilizes the electronic fax platform, referral platforms, and bed tracking software to support all inpatient admissions.

Notifies multiple departments of appropriate admission alerts through bed tracking software and email communication.

Coordinates the denial process for Peer-to-Peer and expedited appeals with insurance providers and the appropriate physician; referring physician, attending physician, Brooks attending physician and/or the Brooks Medical Director of Admissions.

Communicates bed availability with the Nurse Liaison team multiple times per day Elevates all admission issues to the Manager of Admission Services Responsible for other duties as assigned in support of all inpatient admissions

Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following:

Competitive Pay Comprehensive Benefits package

Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs

Location:

Hours:

Compensation:
Experience, education and tenure may be considered along with internal equity when job offers are extended.

Disclaimer: This job description describes the general nature and level of work only. It is not an exhaustive list of all responsibilities, duties, and skills. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications High school diploma2+ years of medical office experience.

Knowledge of Microsoft Office.

Experience with referral platforms such as Allscripts, Navi Health & Care Link Desired :2+ years of experience with the verification & authorization processes for Medicare, Medicaid and commercial insurance providers