Eligibility Associate - Gwinnett

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Eligibility Associate - Gwinnett County

Department of Human Services

JR

$30,700

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia’s most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia’s vulnerable children and adults.

Start your career in public service. DFCS/OFI is seeking candidates for the position of Eligibility Associate.

This position reports to anOFI Supervisor and will be located inthe city of Lawrenceville, Gwinnett County, Georgia .

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

As a continuous recruitment posting, applications will be reviewed on an ongoing basis. Qualified applicants may be considered and hired as positions become available. We encourage interested applicants to apply even if there is not an immediate opening at the time of submission.

SALARY IS NON-NEGOTIABLE FOR THIS POSITION.

• Performs general office management duties, including keyboarding, filing, generating, and managing correspondence.
• Provides / coordinates services to clients, families and partners that call or visit the local office.
• Receives and routes telephone communications asrequiredfor the county office.
• Provides follow-up and /or customer service to resolve any issues.
• Receives and routes telephone communications as required.
• Screens and registers applications for all OFI Eligibility programs offered as required.
• Routinely uses electronic application, Document Imaging, and eligibility systems.
• Maintains confidential records.
• Uses Microsoft Office Suite and/or standard software applications typically used in a corporate office environment to perform daily work assignments.
• Performs other professional responsibilities as assigned.

• High school diploma or GED AND (6) six months related customer contact experience which involved customer contact/interaction experience.

Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all the following skills/experience:

• Two(2) years ofclericalexperience which involved customer contact/interaction.
• One (1) year at the most immediate lower-level position
  
  Customer Service Associate 1(GSS
  090) or position equivalent.

For more detailed information about the Georgia Department Human Services visit (Use the "Apply for this Job" box below)..gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hr helpline.gov.
• The candidate selected for this position may be subject to pre-employment drug screening,…