Receptionist, Administrative​/Clerical

Birch Grove Solutions, an IT services company, is hiring a Receptionist in Jacksonville, FL. This full-time position involves greeting clients, managing the reception area, and providing excellent customer service. The role is suitable for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service.

As the first point of contact for clients, you will handle inquiries, schedule appointments, and ensure a welcoming atmosphere. You will also assist with administrative tasks, such as answering phones, managing emails, and maintaining records. Your ability to communicate clearly and professionally is essential.

You will work in a collaborative team environment at our office in Jacksonville, FL. The workplace is designed to foster productivity and teamwork, with a focus on delivering exceptional service to our clients.

The salary for this position is negotiable, reflecting the candidate's qualifications, experience, and the specific responsibilities of the role.

• Comprehensive health insurance coverage, which may encompass medical, dental, and vision plans, as well as potential wellness programs.
• Paid time off includes vacation days, sick leave, and possibly holidays, providing employees with a balanced work-life schedule.
• Professional development opportunities may involve tuition reimbursement, access to online courses, or sponsorship for industry conferences and certifications, allowing employees to enhance their skills and advance their careers.

To be successful in this role, you should have excellent communication skills, a friendly and approachable demeanor, and the ability to multitask in a busy environment. Previous experience in a receptionist or customer service role is preferred, but not required.

• Greet clients, visitors, and staff with a friendly and professional manner
• Answer and direct phone calls, emails, and messages
• Maintain a clean and organized reception area
• Schedule appointments and manage the calendar
• Assist with administrative tasks as needed
• Handle mail and packages, and ensure they are delivered to the appropriate department
• Monitor and control access to the building
• Provide information about the company and its services

• High school diploma or equivalent experience
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Basic computer literacy, including proficiency in common office software
• Ability to work well under pressure and in a fast-paced environment
• Familiarity with IT services and technology would be a plus
• Previous experience in a receptionist or administrative role is a plus
• Ability to lift up to 20 pounds as needed