Senior Executive Assistant

Schedule/Timezone: Monday to Friday, 8:00 AM – 5:00 PM EST

Are you a bilingual administrative professional seeking a remote role supporting company management and operations?

We are partnering with a specialized home service and repair company seeking a bilingual Office Manager and Executive Assistant. This role acts as a direct right hand to management, streamlining business operations and driving clear communication between field technicians, clients, and leadership. You will own daily administrative workflows, technical report reviews, customer service inquiries, and billing processes in a fully remote environment.

• Manage customer service channels by answering calls and emails regarding services and quotes.
• Coordinate technician visit schedules and communicate accurate arrival windows to clients.
• Review technician technical PDF reports for complete accuracy before sending them to clients.
• Handle billing workflows, accounts receivable, contractor payment tracking, and credit card or ACH payment processing.
• Maintain relationships with key partner contractors and assist management with general executive administration.
• Document internal workflows by creating and updating Standard Operating Procedures.
• Conduct follow-up calls to customers and partners to re-engage previous clients.

• Fully bilingual in Spanish and English with C1 or higher English proficiency.
• Minimum 5 years of experience in administrative or executive support roles.
• Proven experience working remotely for companies based in the United States.
• Proficiency using artificial intelligence tools, presentation software, and standard office software systems.
• Demonstrated organizational skills, autonomy, attention to detail, and the ability to manage multiple priorities.
• Dedicated remote setup with a quiet workspace, personal computer, phone, and reliable high-speed internet.

• Previous experience supporting operations or dispatch within field service or home trade industries.
• Background in writing and standardizing operational Standard Operating Procedures for growing teams.

This position offers the opportunity to work in a fully remote environment with a distributed team based in the United States. You will play a key role in supporting leadership and establishing standard operating procedures for the organization. The role provides a consistent full-time schedule of 40 hours per week.