Customer Care Administrator

The Law Office of Julia J. McKee is seeking a professional and organized Customer Care Administrator to support client communications and daily administrative operations. The successful candidate will help ensure that client inquiries are handled promptly, appointments are coordinated efficiently, and records are maintained accurately while protecting confidential information.

• Respond to client inquiries by phone, email, and other communication channels.
• Provide general information about office procedures and direct legal questions to the appropriate attorney or staff member.
• Schedule consultations, appointments, and follow-up communications.
• Maintain accurate client records and administrative documentation.
• Assist with client intake and collect relevant information for initial consultations.
• Coordinate messages and communication between clients and legal staff.
• Monitor incoming correspondence and ensure timely follow-up.
• Perform data entry, document organization, and general office support.
• Handle sensitive client information with professionalism and discretion.
• Help maintain a welcoming and client-focused office environment.

• High school diploma or equivalent required; additional administrative training is an advantage.
• Previous customer service, office administration, or client support experience preferred.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Basic proficiency with computers, email, and office software.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Professional demeanor and commitment to client confidentiality.
• Experience in a law office or other professional services environment is an advantage.