Quality Coordinator

Remote (Charlotte, NC area preferred)

Monday-Friday, 9:00 AM-5:00 PM EST

$20-22 per hour

Full-time + Benefits

Lighthouse Lab Services helps organizations build, operate, optimize, and grow high-performing laboratories. We value collaboration, community, quality, and innovation, and we’re committed to delivering exceptional service to our clients and patients ultimately impacted by our work.

The Quality Coordinator provides proactive administrative support to our Quality Department through application processing, research and reporting, and general administration. This role begins with a focus on basic CLIA application processing. As your training and competency grow, you’ll take on additional routine Quality administrative tasks.

• Develop proficiency in basic CLIA application processing, including CLIA-only states, CMS-116 preparation, and other straightforward workflows using established procedures.
• Prepare assigned CLIA applications accurately and on time, escalating state-specific, non-routine, or complex requirements.
• Communicate professionally with clients about application requirements, missing documentation, status, and next steps.
• Conduct routine research to support assigned CLIA application workflows.
• Prepare application correspondence, status updates, and reports accurately and clearly.
• Use and maintain standardized application checklists, templates, and trackers.
• Maintain assigned CLIA application resources and agency contacts.
• Support routine SOP and form updates and rollouts, as well as Media Lab management and builds.
• Maintain application and Quality project trackers, and provide routine document organization and administrative support.
• Support routine Quality calls, emails, and client follow-up.
• Provide responsive customer service and office administration, including answering calls and emails, filing paperwork, and keeping trackers current.
• Create, format, proofread, and edit documents, and handle scanning, mailing, filing, and other administrative tasks for the Quality team.
• Document processes and policies for future training, and suggest improvements that create efficiencies.

• High school diploma or GED required.
• At least 3 years of experience in an administrative support or clerical assistant role in an office environment required; healthcare experience preferred. Equivalent combinations of education and experience may be considered.
• Proficiency with Microsoft Office Suite, strong computer software skills, and advanced internet search skills.
• Self-starter with professional, assertive written and verbal communication skills and a customer service orientation.
• Highly organized and detail-oriented, with strong time management and the ability to prioritize competing demands and manage a high-volume workload.
• Ability to work independently while keeping communication flowing with peers and leadership.
• Team player who collaborates well on both task-oriented and project-based work.
• Commitment to maintaining the confidentiality of sensitive materials.
• Initiative to identify needed changes and suggest improvements.
• Willingness to build application-processing expertise progressively, starting with basic CLIA applications and expanding through training and demonstrated competency.

• $20-22 per hour
• Day 1 Benefits:
  Medical, dental, and vision coverage
• 15 days Paid Time Off to start (vacation and sick days)
• 10 Paid Holidays
• 401(k) retirement plan with up to 4% Company match
• Company-paid Life + AD&D, Short- and Long-Term Disability
• Paid Volunteer Time Off
• Partially Paid Medical Leave / Paid Parental Leave

It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status regarding public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need accommodation, please contact [email protected] for assistance.

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