Collision Estimator

Job Overview

We are seeking an Estimator who provides an exceptional customer experience by creating accurate estimates, coordinating repair needs, and ensuring compliance with insurance and company processes.

• Document every customer interaction, update details efficiently and accurately.
• Provide customers with accurate, timely information and guide them through the repair process, ensuring excellent customer service.
• Ensure compliance with all insurance client requirements, processes, and metrics.
• Adhere to all WOW Operating Ways regarding customer drop‑offs, repair planning, communication, and delivery.
• Communicate all customer requests and needs to the appropriate team members.
• Greet customers with positive energy in person and on the phone.
• Understand all required insurance programs and procedures.
• Participate in daily production walks with the Management Team as required.
• Support all team members when needed.
• Attend monthly Health & Safety and staff meetings if required.
• Attend training, information sessions, and workshops recommended by the Store Manager.

Minimum Education and/or

Experience:

High School Diploma or equivalent, minimum 1‑year experience, basic computer skills, and awareness of where to look for answers.

• Must be willing to complete I‑CAR Training.
• Valid Driver’s License.
• Compliance with DRP minimum requirements.

• Knowledge of repairs and OEM guidelines.
• Basic computer skills.
• Awareness of where to find answers and compliance with DRP minimum requirements.
• Minimum 1‑year experience in a related field.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our Greater Team exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

• Annual Paid Time Off (PTO).
• 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1401(k).
• Retirement Plan with company match.
• Employer Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free Prescription or Non‑Prescription Safety Glasses annually.
• Annual Voluntary Uniform Stipend.
• Voluntary Daily Pay option available.

Estimated annual salary: $48,000 – $69,000. In the event that total compensation in a pay period is less than the local or state minimum wage, grossed hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

Supplemental Pay:
This position may also be eligible for bonus opportunities tied to individual or business initiatives.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of the job must be met to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.