Supplier Support Specialist

Job Overview

Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!!

The Office of Administrative Services Department is actively seeking a Supplier Support Specialist.

Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments.

This is technical work at the lead worker level in providing administrative and operational support for supplier registration, onboarding, and ongoing engagement within the City’s procurement systems. The work requires knowledge of governmental procurement processes, supplier management practices, and technical support procedures, involving the application of specialized skills acquired through a combination of formal training and considerable on-the-job experience. Work includes acting as the primary liaison between the City and external suppliers to ensure proper registration, compliance, and portal functionality.

The employee assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract activities. Contacts with others require skills in understanding, influencing, and communicating with suppliers, internal staff, and other stakeholders; and are important in providing responsive customer service, maintaining compliance, and supporting procurement operations. The work is semi-routine in that tasks are guided by established policies and procedures, but independent judgment and initiative are required to determine appropriate solutions to supplier or system-related issues.

Work is performed in an office environment and requires the use of standard office equipment such as a personal computer. Physical demands consist mainly of sitting or standing at a workstation for extended periods and occasionally lifting or moving light objects. Work is performed under general supervision where assignments are varied and, although subject to standardized practices and procedures, the employee is permitted to set priorities with supervisory approval.

• Serves as the primary liaison between the City and suppliers to facilitate registration, onboarding, and continued engagement.
• Builds and maintains strong, professional relationships with suppliers to ensure clear communication, responsiveness, and compliance with City policies and procedures.
• Manages the onboarding process for new suppliers, ensuring all documentation, certifications, and compliance requirements are met prior to activation.
• Oversees the Supplier Prequalification Application intake and approval process for Capital Improvement and Construction projects.
• Assists Purchasing Analysts and Buyers in resolving supplier-related technical issues during active solicitations and contract administration.
• Monitors supplier performance through established metrics such as delivery timeliness, accuracy, and responsiveness; identifies areas for improvement and conducts regular business reviews.
• Addresses and resolves supplier concerns regarding quality, delivery, invoicing, or system access to ensure operational efficiency and service continuity.
• Generates and administers the Triannual Supplier Survey for the Procurement Division, compiling data and preparing reports to evaluate supplier satisfaction and engagement.
• Identifies and recommends process improvements to streamline supplier management procedures, enhance compliance tracking, and increase operational efficiency.
• Collaborates with internal departments including Purchasing, Finance, and Quality Assurance to align supplier capabilities with City business needs.
• Prepares correspondence, reports, and related documentation to support supplier…