Customer Success Global Shared Services Coordinator

Global Shared Services Coordinator, Customer Success

The Global Shared Services Coordinator is part of the Customer Success Shared Services team. This position is responsible for supporting our account management and sales teams by handling various administrative tasks related to our candidate experience.

• Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.

• None

• US - Remote

• Referral Management:
  • Setup ORBIT program matrices and referral templates to align with contract.
  • Enter referrals into LHH Candidate Management System (ORBIT).
  • Update, cancel, change status of records.
  • Interact with Account Services Management to receive data (e.g., referrals, PO#s, etc.).
  • Manipulate data using Excel; prepare worksheets for system upload.
• Billing Review:
  • Review referrals to ensure billing requirements are met and set ready to bill.
  • Manage installment billing referrals to ensure all installments are billed in a timely manner.
  • Manage international referrals and work directly with LHH staff globally.
  • Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes).
• Landings Research:
  • Research social media to determine positive candidate outcomes and update ORBIT with new landings information.

• Bachelor's degree required (candidates in progress of obtaining a Bachelor's degree will be considered).
• Minimum of 1 year of professional experience in a corporate setting.
• Event planning / coordination experience a plus.
• Demonstrated oral and written communication skills.
• Proficient in computer/data management skills including PPT, Excel, Word, and Outlook.

• Growth opportunities within a human resources global leader.
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $20.00 - $25.00 per hour.
• Benefits:
  Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, 401K plan, paid leave (including Paid Sick Leave and any other paid leave required by Federal, State, or local law), Holiday pay where applicable.

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent solutions. Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH's approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH is an Equal Opportunity Employer / Veterans / Disabled.