Personal Lines Client Service Manager II

Personal Lines Client Service Manager II

Join to apply for the Personal Lines Client Service Manager II role at Gallagher.

$54,000.00/yr - $90,000.00/yr

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

We are seeking a Personal Lines Client Service Manager to join our growing team. We are looking for someone who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with our team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

• Answer client phone and email inquiries related to insurance billing, coverage, pricing, claims, cancellations, endorsements, inspections, documentation requests, issues, concerns, etc.
• Maintain complete and accurate client and policy data and documents within Gallagher and affiliated carrier systems.
• Support Gallagher growth initiatives by contributing to key business outcomes such as client satisfaction, client retention and the overall customer experience.
• Foster a culture of performance and continuous improvement.
• Deliver consistent, high quality client service as defined by AJG operational standards and practices.
• Support the business priorities of the Personal Lines team within Gallagher Global Brokerage.
• Operate in a team environment to manage a group of accounts with relatively simple servicing needs.
• Build rapport quickly with clients in an effort to identify needs in a clear, confident and friendly manner.
• Leverage systems, services and resources to execute work in an effective and efficient manner.
• Engage others in a consultative business‑oriented discussion.
• Have basic understanding of professional and industry standards/practices.
• Be able to learn and adapt to new systems, processes and skills quickly.
• Effectively manage/balance multiple and sometimes competing priorities.

Required: Bachelor's degree with 3+ years client service and/or claims management experience
-OR
- High School diploma/GED with 8+ years client service and/or claims management experience. Producer’s license. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Previous experience managing client relationships specifically in the Florida market. Insurance knowledge. Personal Lines experience preferred.

• Works effectively in a team environment.
• Consistently delivers high quality work in a timely manner.
• Builds rapport quickly with external clients.
• Effectively balances a strong client focus with maximizing operational efficiency.
• Quickly determines critical issues, detail oriented.
• Solves problems quickly and focuses solutions on the root cause.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great…