Senior Representative - Impounds

General information Career area Collections Country United States Work Location(s) 12850 W Gran Bay Pkwy, FL State Florida City Jacksonville Remote? No  # 21395 Posted Date 12-19-25 Working time Full time Ally and Your Career Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them.

Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

This position offers the opportunity to thrive in a fast-paced environment with a substantial workload. Core responsibilities include reviewing accounts upon receipt of impound and seizure notices, negotiating fees with impound lots and external counsel, and assessing the cost-effectiveness of securing units. In this role, you will communicate regularly via email and phone with a diverse range of stakeholders, including suppliers, customers, impound lots, dealers, seizing agencies, and insurance companies.

You will be responsible for executing multiple documents and responding promptly to incoming inquiries. Success in this position requires exceptional organizational skills, critical thinking, analytical abilities, and the capacity to identify and elevate potential risks as needed.

• Preferred knowledge of Ally systems with expert data entry and word processing skills
• Ability to work in a fast paced, high-volume environment while multitasking simultaneously in several systems
• Handle inbound/outbound calls from customers, related parties, impound facilities, skip suppliers, dealers, third parties while meeting QC call monitoring requirements
• Able to work closely with outside repossession companies and other suppliers on various requests with a sense of urgency
• Quickly identify and help mitigate potential risks
• Ability to exercise judgement for researching complex issues and to think outside the box for possible solutions
• Meet internal metrics and be self-driven to exceed those goals
• Ability to effectively manage a large volume of emails while providing timely and accurate responses

• HS diploma or equivalent required
• Collections or experience required (1 year of experience preferred)
• Knowledge of Microsoft Office programs, written, and oral communication skills strongly recommended
• Experience navigating Microsoft Outlook
• Comprehension and judgment are required regarding applicability of guidelines or policies to specific situations

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Ally’s Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up…