Regional Service Center Coordinator

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care
-about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

Responsible for reviewing, correcting, and progressing Site Closure items and open work orders in accordance with the Work Order Management Policy, ensuring data accuracy, documentation completeness, scheduling updates, and timely workflow progression. Provides assurance on work order controls, documentation compliance, and audit readiness. Supports and trains onsite teams to ensure prompt response, completion, and adherence to policy requirements. Monitors past-due work orders, identifies trends and repeat correction drivers, and escalates compliance concerns as appropriate.

This is a remote role.

You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

• Review daily Site Closure correction queues and open work orders across assigned regions in accordance with the Work Order Management Policy, ensuring required actions, documentation, scheduling updates, and system entries are accurate, complete, and progressing timely.
• Conduct regular check-ins with onsite and regional teams to monitor work order progress, validate required documentation, and address items requiring correction or next-step action to keep work orders moving through the process.
• Monitor corrected and open work orders daily to prevent stagnation, confirm Site Closure actions are resolved, and ensure work orders are not delayed due to process breakdowns, missing information, or improper status updates.
• Identify trends, repeat Site Closure drivers, and systemic process issues impacting work order flow and data quality, and communicate findings with recommended corrective actions to the Service Center Director (SCD).
• Audit work orders for compliance with policy requirements, including labor tracking, material usage, environmental documentation, photographs, resident acknowledgments, and required supporting documentation.
• Ensure work order cancellations and reschedules are processed in accordance with policy, with appropriate justification, documentation, and system updates completed accurately.
• Prepare and submit weekly correction logs to support audit traceability, trend analysis, and compliance monitoring related to Site Closure and work order corrections.
• Monitor past-due and aging work orders and escalation unresolved or high-risk issues to the Regional Facility Director (RFD) and Service Center Director (SCD) as appropriate.
• Monitor work order dashboards and Power BI reporting, track performance and compliance trends, and provide regular status and exception reporting to leadership.
• Support and monitor the performance of onsite Service Center Coordinators (SCCs) in coordination with Facility Directors (FDs), reinforcing consistent execution of work order processes and documentation standards.
• Train onsite teams on the Work Order Management Policy, Site Closure correction expectations, documentation standards, scheduling practices, and system workflows to ensure accuracy, consistency, and timely progression of work orders.
• Conduct onboarding and ongoing training sessions for new and existing Service Center Coordinators and site teams focused on work order lifecycle management, Site Closure processes, and common correction drivers.
• Develop, maintain, and distribute training materials related…