Operations Manager - Brokerage

Operations Manager - Brokerage page is loaded## Operations Manager - Brokeragelocations:
Jacksonville,Florida:
United States of America time type:
Full time posted on:
Posted Todayjob requisition :
R11598

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
** What We Offer!
*** A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
* Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
* Paid Time Off (PTO) and paid company holidays
* A tuition reimbursement plan where employees are encouraged to continue their education and development
* For more information on our benefit offerings, please visit  and scroll down to view our employee benefits.
** SUMMARY
* * The Operations Manager is responsible for overseeing daily operational activities, driving process efficiency, and leading cross-functional teams to achieve performance goals. This role combines hands-on leadership with strategic planning to ensure smooth execution across departments. This position excels in team development, workflow optimization, and data-driven decision-making, while fostering a culture of accountability, collaboration, and continuous improvement.
** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** Collaborate in developing strategic plans and recommendations to drive growth within the brokerage division.
* Ensure that truck brokerage remains competitive by monitoring market trends and adjusting strategies accordingly.
* Expand business by increasing volume with existing clients and acquiring new accounts.
* Negotiate competitive freight rates with carriers to optimize profitability.
* Build and maintain strong relationships with carriers.
* Train and mentor carrier sales reps and account managers.
* Act as a liaison between sales, pricing, account management, and carrier sales.
* Establish and monitor key performance indicators for carrier sales, customer service, and operational efficiency.
* Maintain strong customer relationships and engage with shippers to enhance service offerings and available tools.
* Communicate company policies and qualification standards to internal operations teams and carriers directly to ensure compliance and mitigate risk.
* Address customer needs and resolve complex issues with a focus on service excellence.
* Lead and support the truck brokerage team, providing guidance and oversight to ensure operational efficiency.
* Assist in creating and managing departmental budgets, ensuring cost control and profitability.
* Track and analyze load profitability, identifying opportunities to improve margins.
* Optimize use of transportation management systems and reporting tools for better visibility and decision-making.
* Identify opportunities to streamline workflows through automation and digital tools.
** QUALIFICATONS*
* * To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**
* Education & Experience:

** Bachelor's degree in business, transportation, or related field or a combination of post high school and equal experience may be substituted for education.  Minimum of 5 years of experience in transportation or supply chain related field.  Lean Six Sigma preferred.
** Knowledge, Skills, and Abilities:
*** Proven ability to communicate clearly and effectively, both verbally and in writing.
* Skilled in building and maintaining productive working relationships.
* Strong leadership, negotiation, and problem-solving abilities.
* Experienced in training and mentoring team members.
*…