ZR__JOB

Jacksonville, United States | Posted on 07/07/2026

The Portfolio Manager leads a high-performing team of Program and Project Managers to ensure the successful delivery of complex, high-impact client programs that drive strategic business outcomes s role provides portfolio-level oversight across multiple concurrent delivery engagements, ensuring consistent governance, operational excellence, stakeholder alignment, and financial accountability across the entire book of business. Beyond portfolio leadership,this role serves as a force multiplier — elevating the capabilities of Strategic Program Managers through active mentorship, coaching, and the cultivation of a delivery culture rooted in collaboration, accountability, and continuous improvement.

The ideal candidate brings deep experience leading leaders,managing large and diverse program portfolios in a client-facing environment.

Key Responsibilities

• Owns end-to-end portfolio oversight, ensuring theintake, tracking, and execution of projects align with organizational priorities and measurable business outcomes.
• Works closely with Clients to prioritize projects basedon business value, resource constraints, and risk considerations —maintaining clarity and momentum across a dynamic work environment.
• Establishes and maintains project governance processes and standards that ensure consistency, transparency, and accountability across the portfolio.
• Manages resource allocation across the portfolio,ensuring alignment to strategic priorities and operational needs.
  Stakeholder Engagement & Delivery Management
• Builds trusted partnerships with Client stakeholders,partners, project managers, engineers, and field teams to monitor portfolio health and maintain alignment with organizational goals.
• Facilitates recurring portfolio status meetings andcross-functional working sessions to drive decision-making and sustain program momentum.
• Maintains clear, consistent communication on team workload, performance metrics, and program and/or project progress —translating complex information for audiences from field level to the Client.
• Leverages strong interpersonal skills and emotional intelligence to influence outcomes, resolve friction, and champion collaboration across diverse stakeholder groups.
  Project Planning& Execution
• Oversees program managers developing and implementing project plans with disciplined attention to scope, schedules, resource requirements, and deadlines — operating effectively under tight time constraints.
• Applies structured problem-solving practices to maintain portfolio momentum and remove delivery obstacles.
• Proactively identifies and mitigates portfolio-level risks, issues, and critical dependencies before they impact delivery andleads escalation management and resolution planning across the portfolio.
• Own portfolio-level financial performance including revenue forecasting, gross profit performance, utilization, backlog management, and margin improvement initiatives.
  Communication
• Establish strong operating rhythms with project managers and delivery leaders through portfolio reviews, risk reviews,financial reviews, and delivery health checks.
• Ensure a high-quality client experience through proactive communication, accountability, and consultative engagement.
• Establishes standardized mechanisms for workload tracking, risk monitoring, and performance reporting to provide real-time visibility into portfolio status.
  Monitoring, Reporting &Continuous Improvement
• Creates and delivers reporting and dashboards that synthesize portfolio health, team performance, and strategic insights for leadership and key stakeholders.
• Anticipates operational needs and develops practical,business-aligned solutions that improve execution quality and stakeholder satisfaction.
• Drives continuous process improvement efforts to maximize team efficiency, enhance project management practices, and increase value delivery across the portfolio.

• Bachelor’s degree in business management, engineeringor related field;
  Advanced degree or MBA preferred.
• PMP or PgMP, Agile, SAFe, or ITIL certifications aplus.
• 10+ years in program/project management, with 5+ years leading large, complex, cross-functional IT or infrastructure programs ina Professional Services and/or Managed Services environment
• The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a proven track record of successfully managing complex project portfolios. They will leadmulti-disciplinary teams to ensure effective project execution and…