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Senior Business Analysis Leader, Voice & AI

Job in Jacksonville, Duval County, Florida, 32290, USA
Listing for: Citi
Full Time position
Listed on 2026-10-15
Job specializations:
  • Business
    AI Business & Operations
Salary/Wage Range or Industry Benchmark: 144000 - 217000 USD Yearly USD 144000.00 217000.00 YEAR
Job Description & How to Apply Below
Position: Senior Business Analysis Leader, Voice & AI Applications

Citi is seeking an experienced Manager, Business Analysis – Voice & AI Applications to lead a focused team shaping IVR, AI, and chatbot capabilities. You will translate complex requirements into clear user stories for engineering delivery, sitting at the intersection of business strategy and delivery, influencing investment planning and delivery standards daily.

This senior leadership role offers a hybrid work model (3 days in office, 2 remote) with ownership over a high-visibility portfolio and

This is a great role to take on the Senior Business Analysis Leader, Voice & AI Applications role at Citi.

The following opening is for a Senior Business Analysis Leader, Voice & AI Applications with Citi.

Our group is growing, and we are hiring a Senior Business Analysis Leader, Voice & AI Applications in Jacksonville, FL, United States.

Position Requirements
10+ Years work experience
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