Business Process Analyst

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Full-Time Jacksonville, FL, US

6 days ago Requisition

TOTE Services is seeking a qualified individual to serve as a Business Process Analyst under the Business Systems Support Department to plan, organize, develop, and support application life cycles. This position will be based in Jacksonville, FL and will report directly to the Director, Business Systems Support
.

The Business Process Analyst is responsible for evaluating, documenting, and improving organizational workflows and processes. Working across departments, this role bridges the gap between business needs and operational execution by identifying inefficiencies, modeling future-state processes, and driving sustainable improvements that support organizational goals.

The vision of TOTE Services is to be the world's most valued maritime management, operations, and technical solutions company by delivering reliable and superior service.

TOTE Services is a company within the TOTE Group, which is part of the Saltchuk family of brands. Saltchuk is building the best family of transportation and distribution companies in North America.

• Analyze current-state ("as-is") business processes through stakeholder interviews, workshops, observation, and data review
• Identify inefficiencies, bottlenecks, redundancies, and compliance gaps within existing workflows and application configurations
• Develop future-state ("to-be") process models and make evidence-based recommendations for improvement
• Lead and support process improvement initiatives

• Create clear, accurate process documentation including process maps, flowcharts, diagrams, SOPs, and business requirements documents
• Maintain a process repository and ensure documentation remains current as processes evolve
• Translate complex workflows into accessible materials for diverse audiences

• Collaborate with users, TOTE IT, and leadership to gather requirements around process changes
• Facilitate workshops and working sessions to elicit requirements and drive alignment
• Communicate findings and recommendations to stakeholders at all levels, including executive leadership

• Define and monitor key performance indicators (KPIs) to measure process effectiveness and improvement outcomes
• Analyze operational data to identify trends, root causes, and opportunities
• Prepare reports and presentations summarizing findings, progress, and business impact

• Serve as a functional liaison between business users and IT for enterprise applications, ensuring systems support process requirements
• Participate in the evaluation, selection, and implementation of business applications and workflow tools
• Manage application configuration, user access, and ongoing maintenance in coordination with IT
• Identify opportunities to leverage technology, including automation and AI-assisted tools, to streamline processes and reduce manual effort
• Document system workflows, integration points, and data flows; maintain application-related SOPs and user guides
• Coordinate with vendors and internal teams on system upgrades, enhancements, and issue resolution
• Support end-user training and adoption efforts for new or updated applications

• Support Current Systems, Vendors and Vessel Operations
• Assist with user acceptance testing (UAT), training development, and post-implementation reviews
• Champion a culture of continuous improvement of efficient business processes across the organization
• Manage system configuration to ensure…