Account Manager

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.

We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at ).

Must reside in Florida to be eligible for this position

Job Summary

This Account Manager serves as the primary point of contact for clients, building strong relationships, managing project deliverables, and ensuring client expectations are met throughout the engagement lifecycle. The role partners closely with internal teams and key stakeholders to coordinate project activities, provide strategic guidance, mitigate risks, and deliver high-quality solutions that meet contractual and organizational standards. In addition to client management, the Account Manager drives business growth by identifying upsell opportunities, leading sales presentations and demonstrations, supporting proposal development, and cultivating prospective client relationships.

This position also provides leadership and mentorship to team members, oversees staff performance and development, and plays an active role in hiring and developing future client partnership leaders. Success in this role requires strong relationship management, project leadership, communication, analytical thinking, and the ability to manage multiple priorities while maintaining a focus on process improvement and client satisfaction.

Key Responsibilities

Client Relationship Management

• Serves as primary and back-up contact for client engagements.
• Participate in key stakeholder meetings.
• Presents written/verbal status reports to clients.
• Reviews and updates critical client documents on a regular basis

Product and Subject Matter Expertise

• Functions as subject matter expert on PPL’s products
• Reinforces and sets client expectations regarding PPL’s product application model during implementation.
• Serves as an internal consultant to other projects or practice areas.

Project Management and Cross-Functional Coordination

• Coordinates project requirements and client expectations among functional groups and with client
• Creates and manages internal project work plans.
• Ensuring the quality of work produced meets PPL and contractual standards.
• Develop recommended solutions to mitigate or avoid risks.

Business Development and Sales

• Manages and coordinates proposal development research, financial analysis, writing, and production.
• Identifies and act on opportunities for upselling to current clients.
• Identifies and meets with prospective clients.
• Leads sales presentations and system demonstrations.

Training and Program Oversight

• Oversees contracted training programs and internal training sessions.

People Leadership and Talent Development

• Manages multiple staff while providing mentoring, advice, and guidance to direct reports.
• Monitors staff performance and follows up on areas of deficiency.
• Develops next set of client partnership leaders.
• Making final decisions on staff hiring

Requirements

• Excellent client relationship management skills
• Demonstrated…