Account Manager - Commercial Grounds Maintenance - North

Contact:
Gustavo Romero
- Position Overview

The Account Manager / Production Manager (Hybrid) serves as a versatile operational and client-facing leader within Commercial Grounds Management. This dual-focus position acts as the central hub for site success, combining proactive client relationship management, enhancement sales, and customer retention with direct hands-on leadership of field crews, daily route scheduling, and quality assurance.

The Account Manager / Production Manager (Hybrid) serves as a versatile operational and client-facing leader within Commercial Grounds Management. This dual-focus position acts as the central hub for site success, combining proactive client relationship management, enhancement sales, and customer retention with direct hands-on leadership of field crews, daily route scheduling, and quality assurance.

• Strategic Partnership:
  Act as the primary contact for commercial clients, property managers, contractors, and subcontractors, fostering long-term relationships through proactive and consistent communication.
• Portfolio Retention:
  Execute customer retention strategies to maintain high client satisfaction, resolve service concerns within 24 hours, and secure ongoing contract renewals.
• Adaptive Communication:
  Tailor communication styles to match client personas, providing formal presentations for HOA boards, succinct ROI-focused reports for commercial property managers, and technical updates for high-touch buyers.
• Conflict Resolution:
  Proactively identify and resolve client issues before they elevate, maintaining high retention rates across your assigned portfolio.

• Enhancement Identification:
  Perform routine site assessments to identify landscape improvement opportunities (e.g., seasonal color updates, drainage solutions, mulch applications, turf treatments).
• Proposal Development:
  Utilize internal quoting systems to generate professional, accurate, and timely proposals for enhancements and ancillary services to meet monthly revenue goals.
• Consultative Selling:
  Educate clients on the long-term benefits of property upgrades, site improvements, and proper horticultural stewardship.
• Collaboration:
  
  Work closely with estimating and design teams to bring complex, high-value enhancement projects from concept to execution.

• Crew Management & Logistics:
  Direct daily crew scheduling, optimize service routes, manage labor hours against budget, and ensure proper equipment deployment. Recruit, train, and mentor field staff and crew leaders.
• Quality Assurance & Compliance:
  Conduct routine, documented property inspections to ensure work meets contract specifications and high aesthetic standards. Ensure jobs are executed safely, efficiently, and on schedule.
• Procurement & Asset Oversight:
  Coordinate the procurement and delivery of job-site materials (plants, fertilizers, mulch). Ensure assigned fleet vehicles, trailers, and equipment are kept clean, inspected, and properly maintained in coordination with the shop mechanic.
• Seasonal & Emergency Operations:
  Support branch-wide emergency and seasonal operations, including winter weather response, storm cleanup, and peak-season scheduling.

• Safety Leadership:
  Enforce company safety protocols, lead weekly tailgate safety meetings, and mandate the proper use of Personal Protective Equipment (PPE) and chemical/equipment safety practices.
• Subject Matter Expertise:
  Maintain high standards of horticultural knowledge regarding turfgrass management, plant identification,…