Payroll Specialist

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

The Payroll Specialist executes Charlie Health’s payroll operations for employees and contractors across the United States and serves as our internal subject matter expert on UKG Pro and UKG Workforce Management. Reporting to the Payroll Manager, this role is accountable for accurate, on‑time payroll every cycle and for the configuration and integrity of the systems that produce it.

We’re a team of passionate, forward‑thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life‑saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way.

• Execution of biweekly and bimonthly payroll and off‑cycle payments for all employees and independent contractors — preview through funding and post‑payroll validation
• UKG Pro and UKG Workforce Management as our internal system expert: configuration and testing, pay rule changes, earnings and deduction setup, integration monitoring, release testing, and troubleshooting
• Continuous improvement of payroll process, identifying manual steps, error‑prone handoffs, and reconciliation gaps, then designing and implementing solutions. Recommends automation and systems‑driven controls to the Payroll Manager.
• Day‑to‑day timekeeping administration, including schedule and pay rule maintenance, exception resolution, and manager support
• Drafts and maintains procedural documentation; supports end‑user training

• Assist in executing payroll audits and reconciliations each cycle, proactively surfacing discrepancies before they reach employees
• Provide payroll registers, funding reports, and requested detail to the Accounting team to support month‑end close and audit requests
• Help manage state and local tax registrations, notices, and account maintenance as we expand into new jurisdictions
• Administer wage garnishments, levies, and support orders in accordance with established procedures and applicable law
• Serve as a point of contact for employee payroll inquiries, resolving issues with clear, timely, and empathetic communication
• Assist in preparing support for internal and external audits of payroll controls, processes, and data, including our annual financial statement and 401(k) audits
• Support year‑end activities, including W‑2 and 1099 preparation and reconciliation
• Partner with Finance, IT, People Ops, and our Care teams on reporting and cross‑functional pay issues
• Support HRIS, payroll, and timekeeping system transitions, including implementations, module rollouts, and migrations. Translate current‑state payroll processes, pay…