Senior Business Operations Specialist

This initiative centers on thorough account administration and contract oversight to maintain strong governance, regulatory compliance, and financial control across the business unit. It enables informed decision-making via detailed reporting, margin tracking, and streamlined contract workflows to maximize account performance.

• Proficient in managing commercial models including staff augmentation, fixed price and managed capacity frameworks
• Skilled in contract preparation, review workflows, and administration support
• Advanced data analysis and reporting capabilities to support strategic account management decisions
• Strong communication and diplomacy skills to engage with internal and external stakeholders
• Excellent organizational skills with the ability to prioritize and multitask under pressure
• Collaborative team player with a proactive approach, high attention to detail, and stress resilience

• Provide administration support for the account by organizing required meetings, preparing meeting minutes, and driving meeting agendas
• Manage contract preparation and review workflows, submitting contracts to legal, finance, and delivery teams, and controlling status to meet deadlines
• Develop and maintain compliance standards within business unit accounts
• Model and analyze PnL components related to contract pricing and rate calculations
• Support governance reviews by preparing materials, reviewing service levels, SLAs, KPIs, and assessing risk exposure
• Design, set up, and manage reports required by Client partners and Delivery managers for informed decision-making, ensuring data quality and relevance
• Monitor account margin forecasts, analyze factors affecting margin, and understand all margin impacts
• Perform ad-hoc operational tasks from Client partners, Project, Delivery managers and clients
• Collaborate effectively within a team and with third-party vendors as needed

• 3+ years of experience in Operations, Finance or Analytics, preferably in an international environment
• Strong background in financial modeling and data analysis
• Analytical mindset with strong problem-solving skills
• Excellent communication and stakeholder management skills, with the ability to interact effectively with senior management
• English level B2+ (written and verbal)
• Advanced Excel skills
• AI proficiency and practical experience