Director, Business Operations

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor.

The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes  and treatment approach ip.health. http://(Use the "Apply for this Job" box below)..health

Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equipsters that have created Equip’s culture. Recognized by Time  as one of the most influential companies of 2023, along with awards from Linkedin  and Lattice , we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.

The Director of Business Operations will be responsible for leading the strategic execution, operational cadence, and infrastructure across Equip’s Care Operations function. This role serves as a critical operational backbone, translating high-level organizational strategy into scalable systems that elevate both Care Delivery and Care Experience. By establishing robust operational accountability and guiding a team of analysts and project managers, the Director ensures cross-functional alignment and peak departmental performance.

Ultimately, this role powers Equip’s growth by building sustainable systems that enable our care teams to deliver high-quality treatment at scale.

• Own the strategic planning, goal setting, and operational cadence for the Care Operations department to drive organizational alignment and business outcomes.
• Lead a team of analysts and project managers, providing direct management, performance oversight, and professional development.
• Design and execute high-impact initiatives that improve operational efficiency, regulatory compliance, and overall patient and provider experience across Care Operations.
• Direct data analysis and operational reporting to uncover trends, diagnose root causes, and translate insights into scalable action plans.
• Partner with cross-functional leadership to build, pilot, and implement standardized processes, project plans, and change management strategies across Care Delivery and Care Experience.
• Establish comprehensive tracking frameworks, operational metrics, and performance dashboards to ensure departmental accountability and quality control.
• Develop scalable operational infrastructure, best practice documentation, and continuous improvement mechanisms that support long-term organizational growth.
• Perform other duties as assigned.

• 5+ years of professional experience in business operations, management consulting, program management, or a related field within a healthcare or high-growth environment.
• Bachelor’s degree in business, operations, healthcare administration, or a related field (or equivalent practical experience).
• Demonstrated experience managing direct reports, including analysts or project managers, and driving team performance.
• Demonstrated experience leading end-to-end strategic project management, process improvement, and change management initiatives.
• Demonstrated experience writing and utilizing SQL to query complex datasets and translate operational data into actionable insights.
• Demonstrated ability to design, pilot, and implement scalable operational processes across cross-functional…