Client Learning & Adoption Program Manager; R

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The Client Learning & Adoption Program Manager establishes and manages the governance framework, operating model, and cross‑functional programs that support customer learning, adoption, engagement, and enablement across Dun & Bradstreet.

The role serves as the primary liaison between Client Learning & Adoption and key stakeholders, including Customer Success, Product, Product Marketing, Sales, Onboarding, Customer Service, Professional Services, Change Management & Communications, and Operations. It drives alignment across teams, manages intake and prioritization processes, coordinates strategic initiatives, and ensures customer‑facing programs are executed consistently and effectively.

This role focuses on governance, operational excellence, stakeholder management, process ownership,and program execution. It ensures the teams responsible for those functions operate within a well‑defined governance framework and remain aligned to business priorities and customer outcomes.

• Establish and maintain the governance framework for the Client Learning & Adoption function.

• Develop and manage operating procedures, workflows, service definitions, and standards that enablescalable delivery of learning, adoption, communications, and engagement initiatives.

• Serve as the primary liaison between Client Learning & Adoption and cross‑functional business partners,ensuring alignment of priorities, timelines, resources, responsibilities, and expected outcomes.

• Lead intake, prioritization, and planning processes for learning requests, content requests, customer communications, engagement initiatives, and custom asset development.

• Facilitate governance forums, stakeholder reviews, and operational planning sessions to drive alignment and informed decision‑making.

• Define and maintain RACI frameworks, ownership models, escalation processes, and service‑level expectations across customer‑facing initiatives.

• Manage strategic projects and programs supporting customer learning, adoption, certifications,engagement, community initiatives, portal launches, and other business priorities.

• Coordinate lifecycle handoffs between Onboarding, Customer Success, Support, and other customer‑facing organizations to ensure a consistent customer experience.

• Partner with team members responsible for training delivery, curriculum development, LMSadministration, and customer‑portal administration to support successful program execution.

• Collaborate with Customer Success leaders to identify adoption opportunities, process improvements,and customer‑engagement initiatives that improve customer outcomes.

• Develop and manage change‑management plans supporting new customer‑facing programs, processes,technologies, and initiatives.

• Establish operational performance metrics and reporting frameworks to measure program health,process effectiveness, stakeholder satisfaction, governance compliance, and execution outcomes.

• Use operational insights, customer feedback, and business‑performance data to drive continuous improvement.

• Support the development and execution of customer‑engagement programs, customer communications, survey initiatives, knowledge‑management processes, and success‑review support programs.

• Build strong partnerships across…