Community Warranty Manager

Job Description Summary

A Community Warranty Manager I working for Taylor Morrison will provide excellent customer service with 100% satisfaction to all Taylor Morrison homeowners. You will support the Customer Service department to ensure warranty service is performed in a timely, efficient, neat, courteous, and professional manner.

• Become proficient in data entry into Build Pro.
• Conduct Taylor Morrison procedures for home reviews.
• Address new and current homeowner concerns with the highest level of knowledge and customer satisfaction in a prompt and courteous manner regarding warranty items that need repair within the parameters of the Warranty Program.
• Acquire an understanding of the Taylor Morrison Warranty Program and Homeowner Maintenance requirements.
• Perform accurate assessments of all service requests submitted by homeowners, including visiting the homeowner to verify validity.
• Coordinate and schedule subcontractors to perform necessary warranty service repairs.
• Manage all escalated customer calls, documenting, following up, and ensuring closure on every claim.
• Provide weekly tracking of all outstanding warranty work orders to the Community Warranty Managers and update as required.
• Process check requests for building permits and prepare permit submittals and applications.
• Complete customer service requests timely and accurately.
• Order, update, and distribute construction‑related forms.
• Prepare and submit building permits.
• Administer Taylor Morrison’s 10‑year Structural Warranty Program, including claim analysis, follow‑up, and ensuring closure on every claim.
• Perform other duties as assigned.

• High school graduate with a minimum of 18 months of current or recent experience in a customer‑service related position; 1 year of residential construction experience preferred.
• Excellent communication skills and ability to ensure customer satisfaction.
• Computer skills and ability to adapt to company systems.
• Time‑management, organizational, and detail‑oriented skills.
• Problem‑solving ability.
• Multi‑tasking and maintaining focus.
• Ability to travel locally to meet with homeowners.

This position is considered a non‑exempt position for wage‑hour law purposes; you will be required to keep a time record and will be eligible for overtime pay.

• Report to Division/Corporate Office daily and adhere to schedule.
• Access, input, and retrieve information from a computer and/or electronic device.
• Remain poised under all circumstances, diffuse conflict, and interact effectively with people.
• Work well in team environments and contribute to team meetings and group projects.
• Move from task to task without loss of efficiency or productivity.
• Utilize time‑management skills to organize and prioritize tasks.
• Adhere to established procedures and protocols.
• Perform in situations requiring speed, deadlines, or productivity quotas.
• Consider alternative and diverse perspectives, negotiate, collaborate, and incorporate different viewpoints.
• Adjust work habits to accommodate unusual and changing situations and schedules.
• Sit or stand for long periods and move around the work environment as needed.
• Operate a motor vehicle if applicable.
• Comply with company policies and procedures.

• Remain in a stationary position up to 50% of the time.
• Frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds.
• Experience with Taylor Morrison and/or completion of training program may override required education and experience.

• Competitive Compensation
• Health Care – Medical, Dental, Vision, Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.